We’ve negotiated with NUHW for more than a year and at our Thursday, September 5 bargaining session, we reiterated our excellent offer to the NUHW bargaining team as our “last, best, and final” proposal — with a significant difference. We added an important element that we hope reflects our interest to move forward with you. If the proposal is accepted by September 25, 2019, Kaiser Permanente will make wage increases in our proposal retroactive to the pay period closest to September 30, 2018, the date of the last contract’s expiration. This means the 3% salary increase for the first year of the agreement will go into effect during the pay period closest to September 30, 2018. In each of years 2 and 3 you’ll receive an increase of 2% to the base and a 1.5% cash payment. If this offer is not accepted, the annual wage increases will become effective as of the first full pay period to begin after ratification of the agreement which is the more traditional approach to timing.
Please see the information below for details about the other key features of our offer. It’s our hope that after your review, you’ll conclude that these terms will provide you with highly attractive wages and benefits and will strengthen Kaiser Permanente’s ability to be the best place in health care to work and to receive care.
Contract Proposal Summary (*Items listed are subject to bargaining)
(*Items listed are subject to bargaining)
Your Personal Economics
Annual Performance Sharing Bonus of up to $3,000*
A Ratification Bonus of 1% will be paid to full- and part-time active employees employed on the date the new contract is ratified.
No changes to Active Medical and Pension Programs
Annual dental coverage* Increased to a maximum of $1,500
Alternate Mental Health* Effective January 1, 2020, the Alternate Mental Health coverage will cover 80% of reasonable and customary charges, inclusive of both inpatient and outpatient, with no maximum number of visits.
Increased tuition reimbursement to $3,000/year with $750 of the total usable for travel which brings this benefit on par with other roles. Wage Differential Enhancements* Differential increases for Evening and Night Shifts, and Bilingual Pay.
Tax Deferred Retirement Savings* Effective January 1, 2021, Kaiser Permanente will match 100% of an eligible employee’s contribution to his/her EDC plan, up to three percent (3%) of the employee’s eligible compensation. Effective January 1, 2021, Employees working at Kaiser Permanente on December 31 of the applicable year who contribute throughout that year at least 2% of their eligible compensation, or 3% of eligible compensation if they participate in the EDC plan, will receive the applicable match from Kaiser Permanente on the total of his/her eligible compensation.
Retiree Medical Health Reimbursement Account* Increased to $2,000 per year of service.
Kaiser Permanente Southern California's Summary of Last, Best, and Final Offer to NUHW Psych-Social Chapter
We’ve negotiated with NUHW for more than a year and at our Thursday, September 5 bargaining session, we reiterated our excellent offer to the NUHW bargaining team as our “last, best, and final” proposal — with a significant difference. We added an important element that we hope reflects our interest to move forward with you. If the proposal is accepted by September 25, 2019, Kaiser Permanente will make wage increases in our proposal retroactive to the pay period closest to September 30, 2018, the date of the last contract’s expiration. This means the 3% salary increase for the first year of the agreement will go into effect during the pay period closest to September 30, 2018. In each of years 2 and 3 you’ll receive an increase of 2% to the base and a 1.5% cash payment. If this offer is not accepted, the annual wage increases will become effective as of the first full pay period to begin after ratification of the agreement which is the more traditional approach to timing.
Please see the information below for details about the other key features of our offer. It’s our hope that after your review, you’ll conclude that these terms will provide you with highly attractive wages and benefits and will strengthen Kaiser Permanente’s ability to be the best place in health care to work and to receive care.
Contract Proposal Summary (*Items listed are subject to bargaining)
Your Personal Economics
Annual Performance Sharing Bonus of up to $5,000* A Ratification Bonus of 1% will be paid to full- and part-time active employees employed on the date the new contract is ratified.
A Ratification Bonus of 1% will be paid to full- and part-time active employees employed on the date the new contract is ratified.
No changes to Active Medical and Pension Programs
Annual Dental Coverage* Effective January 1, 2021, the dental plan participants’ annual maximum will be increased to $1,500 per calendar year. Also effective January 1, 2021, the lifetime maximum for child orthodontia will be increased to $1,500.
Alternate Mental Health* Effective January 1, 2020, the Alternate Mental Health coverage will cover 80% of reasonable and customary charges, inclusive of both inpatient and outpatient, with no maximum number of visits.
Benefits by Design Voluntary Programs* Effective January 1, 2020, the Benefits by Design Voluntary Program will be made available to eligible employees on an after-tax basis. Available options may include: long-term care insurance, legal services insurance, additional term life insurance, identity theft maintenance, and auto, homeowners’, and pet insurance.
Wage Differential Enhancements* Differential increases for Evening Shifts, Night Shifts, and Standby Pay.
Market-competitive adjustments to wage scales* Kaiser Permanente proposed market adjustment increases to wage scales for Psychiatric Registered Nurse professionals with associated minimum requirements for the position to align with other Southern California nursing professionals.
Tax Deferred Retirement Savings* Effective January 1, 2021, Kaiser Permanente will match 100% of an eligible employee’s contribution to his/her EDC plan, up to three percent (3%) of the employee’s eligible compensation. Effective January 1, 2021, Employees working at Kaiser Permanente on December 31 of the applicable year who contribute throughout that year at least 2% of their eligible compensation, or 3% of eligible compensation if they participate in the EDC plan, will receive the applicable match from Kaiser Permanente on the total of his/her eligible compensation.
Retiree Medical Health Reimbursement Account* Increased to $2,000 per year of service
Your Practice & Staffing
Immediate Relief* (within 30 days of contract ratification) • Staffing with temporary agency resources and therapists where available to assist with return access. • Staffing with temporary agency psychiatric RNs for triage where indicated.
Increased supplemental staffing resources (temporary, per-diem, agency) for an immediate increase in internal capacity.
Office practice support (as indicated) • Appointment clerks • Clerical resources • Extender roles
More recruiters and staff working to fill mental health positions.
More rapid expansion and refresh of mental health offices, facilities.
SCAL Care Navigators* 20 additional FTE positions (LCSW/MFT) for the Southern California Care Navigator rollout and implementation will be created to provide immediate access relief. The positions will be added as soon as administratively possible in relation to individual medical center start-up operational needs.
New Job Classifications* Two new classifications have been proposed: Developmental Psychologist and Neuropsychologist. Both classifications will be paid 5% above the current Psychologist wage scale. Also, an additional 5% differential will be paid to Neuropsychologists who obtain and provide proof of valid Neuropsychology board certification.
Professional Development & Growing the Workforce
Increased tuition reimbursement to $3,000/year*
Student Loan Repayment Program • Graduates of accredited bachelor’s or master’s level programs would receive a $10,000 lifetime repayment for qualified student loans related to education in mental health professions, with a maximum reimbursement payment of $2,500 per year. • Graduates of accredited doctorate level programs would receive $20,000 lifetime repayment for qualified student loans related to education in mental health professions, with a maximum reimbursement payment of $5,000 per year. • Current employees with at least a .80 FTE, who have an existing college school loan(s) from an accredited college/university receiving a bachelor’s, master’s or doctorate degree in the field of mental/behavioral health, are eligible to apply for this program. • This program is for loans already incurred as of June 1, 2019.
KP investments to support • Post graduate Fellowship & Residency programs • Expansion of KP’s master’s practicum and post-doctorate programs • Grants to fund clinical research • Grants to expand college degree programs in mental health
KPSC-NUHW Psych-Social Chapter Employees. Kaiser Permanente Summary of Key Proposals.
To our valued Mental Health Professionals and Registered
Nurses,
The contract proposal that is currently out to you for
consideration is as important to us as it is to you. We’ve been at the
Bargaining Table for almost one full year. Our most recent discussions have
yielded what we consider significant progress to address your concerns. We are
disappointed by the recommendation of your union for you to reject the proposal
which our bargaining teams did together and as a result, postpone the
improvements that need to be made immediately.
As we shared in our letter to each of you, we hear your
concerns about workloads and patient return access. We need a contract to move
forward on addressing these critical things. We’ve heard that the union doesn’t
trust that management is sincere in improving workloads and patient access.
Therefore, to demonstrate our commitment, we are moving forward with bringing
in relief staffing through temporary positions and agency resources – despite
not knowing the outcome of the ratification vote. We have also accelerated
recruitment strategies to fill our 75 open positions. We will also be adding
new Psychotherapist FTEs over the coming months above and beyond those open
positions. There is much more we need to do that is provided in our offer but
can’t without your approval of the contract.
The current offer under consideration addresses most of your
personal and professional interests and will relieve many of your immediate
concerns and daily challenges. It includes significant, meaningful provisions
to address staffing, scheduling, and compensation. It is also accompanied
by several initiatives we are undertaking to recruit and retain the best mental
health professionals. We are also looking at what facility expansion is
necessary to accommodate this planned growth.
We urge you to vote in favor
of ratification of the proposal, so we can all move forward.
Thank you for your dedication to our patients and the work
you do every day. Together, we will work to improve mental health care, make
Kaiser Permanente the employer of choice for mental health professionals, and
develop a model that can benefit the entire nation.
Sincerely,
Julie Miller-Phipps president, Southern California Region Kaiser Foundation Health Plan and Hospitals
Annie Russell, RN, MSN, MBA chief operating officer, Southern California Permanente Medical Group
Summary of
Kaiser Permanente Key Contract Proposals for the
Psych/Social Chapter (*Items listed
are subject to bargaining)
Addressing Staffing and Access Concerns We will immediately address the strain that has been placed on your daily office practice due to the rapid increase in demand for appointments, combined with staffing shortages and space constraints in several of our service areas. We also have initiatives and bargaining proposals that will address mid- and long-term staffing and access challenges, described below.
We will immediately address the strain that has been placed on your daily office practice due to the rapid increase in demand for appointments, combined with staffing shortages and space constraints in several of our service areas. We also have initiatives and bargaining proposals that will address mid- and long-term staffing and access challenges, described below.
Immediate Relief Within 30 days of contract ratification, we will increase staffing with temporary agency resources and therapists where available to assist with return access. We will also increase staffing with temporary agency psychiatric RNs for triage where indicated.
Mid-Term Staffing and Return Access Proposals
We will expand the number of recruiters and
staff working exclusively on filling mental health and wellness care positions.
We will provide office practice support with
appointment clerks, clerical resources and extender roles to reduce the
administrative burden of scheduling/rescheduling/appointment confirmation and
related clinical correspondence and paperwork as indicated.
New Job Classifications*
Two new classifications have been proposed:
Developmental Psychologist and Neuropsychologist. Both classifications will be
paid 5% above the current Psychologist wage scale. Also, an additional 5%
differential will be paid to Neuropsychologists who obtain and provide proof of
valid Neuropsychology board certification.
Long-Term Staffing and Return Access Proposals
As we are challenged with an increased demand
for services, we will continue to increase our supplemental staffing resources
including temporary, on-call and agency personnel where indicated.
We will evaluate retention and turnover data,
focusing on attrition in less than two years. We will also launch a
National/Regional recruitment campaign focused on mental health care jobs.
Adding Space and Improving Office Environments
We are accelerating capital investments where
possible to more rapidly expand the number of therapist offices, group rooms,
and telepsychiatry seats. We are also accelerating the refresh of our
existing mental health treatment environments.
Designing the Future of Mental Health Care
Our Joint 6-Month Intensive Workgroup: We
all agree that to address the growing demand for mental health care we need to
advance the existing model of care, and we must do it together. That’s why it’s
so exciting that we have reached agreement in bargaining to convene a
collaborative,
6-month access and innovation intensive workgroup to assist in advancing design
of the psychotherapy model of care with a specific focus on improving our
internal capacity to provide therapy, and to develop innovative approaches on
using feedback informed care, case conferencing, caseloads, and treatment
planning.
Increased Patient Engagement: We will
increase engagement with our mental health patient advisory council, which
provides input into the design of patient and family care experiences, and
consultation on initiatives to improve mental health service.
Grants to Fund Clinical Research: We will
commit $6 million to support research by our California mental health
professionals that promotes evidence-based treatment and improved outcomes in
mental health care.
Communication: We are also putting in
place direct to clinician communication and innovative interactive digital
strategies to elicit your ongoing feedback and keep all of you informed of our
commitment and actions in your professional area of practice.
Increasing the Number of Mental Health Professionals, and Recruiting and Retaining Therapists We will commit substantial resources – $50 million over three years – to increase the number of people entering, developing, and remaining in the mental health professions, and also make Kaiser Permanente the preferred place for them to deliver care and grow their skills and knowledge.
Existing Student Loan Repayment Program*:
To help recruit new professionals and acknowledge those already working in
mental health care, we have proposed a loan repayment program for existing .80
FTE employees and new hires who are currently carrying student loan debt. Those
with loans related to their bachelor’s or master’s degree would be eligible for
$2,500/year up to a $10,000 lifetime repayment. Doctorate level participants
would be eligible for $5,000/year up to a $20,000 max.
Covering Future Education Costs: We will
provide 75% tuition coverage at KP partner educational institutions to help
employees pursue master’s and doctorate degrees in mental health professions,
and for existing mental health professionals to pursue master’s and doctorate
degrees in clinical practice.
New Graduate Fellowship and Residency
Programs: We will create post-graduate Fellowship and Residency programs
for new graduates in degreed mental health professions, and expand our master’s
practicum and post-doctorate programs, through our university relationships, to
attract students with the ultimate goal of employment at Kaiser Permanente.
Expanding College Degree Programs: We
will commit $10 million in charitable grants to educational institutions
statewide to expand capacity in mental health professional careers, with an
emphasis in graduating bilingual and/or diverse students that reflect community
need.
Industry Leading Compensation We are offering a combination of wage and benefits increases that ensure you will receive continued market leading compensation. Our offer includes*:
Wages: We are proposing combined pay
increases/across-the-board wage increases for the Psych-Social Bargaining Unit
of 3% (retroactive to October 2018), and 2% for the next two years, for a total
of 7% ATB increases over the term of the contract, coupled with 1.5% lump sum
payments for active and part-time and full-time employees in 2019 and 2020.
This would total more than $23,500 for LCSWs earning the median wage, and
$29,000 for psychologists at the median.
Incentive Pay: We are offering up to
$5,000 per year in annual performance bonus, for a total of $15,000 over the
life of the contract.
Ratification Bonus: Active full- and
part-time employees will receive a 1% ratification bonus within 60 days after
the ratification date (or as soon as administratively possible).
Retirement Plan: In addition to the
existing employer contribution of 6% to the Employee Defined Contribution plan,
effective 1/1/21, employees will be eligible for an Employer match of your
contribution, up to 3% of your salary. So, if you contribute 3%, the net effect
would be a 12% annual contribution to your retirement savings.
Active & Retiree Medical: Effective
1/1/2020, we have offered to increase the retiree medical Health Reimbursement
Account by $1,000 per year of service from $1,000 to $2,000.
Alternate Mental Health*: Effective
January 1, 2020, the Alternate Mental Health coverage will increase from 50% to
80% of reasonable and customary charges, inclusive of both inpatient and
outpatient, with no maximum number of visits.
Dental Benefits: To bring you to parity
with other professionals, we are proposing increases to the annual dental
maximum and child lifetime orthodontics maximum to $1,500.
Tuition Reimbursement: We are proposing
to increase tuition reimbursement from $2,500 to $3,000 with $750 of the total
usable for travel. This is in addition to the new tuition and loan payment
programs we are also putting in place, described above.
Shift Differentials: Our additional
proposals to bring you to parity with other professionals include increases to
certain evening (32 cents) and night ($1.50) differentials, and standby.
Developing a Shared Understanding We will also commit to work together to gather and analyze data related to Kaiser Permanente jobs and pay rates, develop a common understanding of this data relative to the market, and review our findings together ahead of the next round of bargaining. We remain committed to competitive pay that allows Kaiser Permanente to continue to be an employer of choice while improving affordability and delivering high-quality care and service.
We believe this combination of business initiatives and
bargaining proposals described above is the largest investment made by a
healthcare organization in the country and is reflective of Kaiser Permanente’s
commitment to improving mental health care over the term of this agreement.
With your help, we will lead the nation in mental health, through early
detection and evidence-based treatment across a full continuum of care
settings.
A
special message to our Healthcare Professionals:
June 26, 2019
To our valued Audiologists, Speech Pathologists, Dietitians,
and Health Educators,
The contract proposal that is currently out to you for
consideration is as important to us as it is to you. We’ve been at the
Bargaining Table for almost one full year. Our most recent discussions have
yielded what we consider significant progress to address your concerns. We are
disappointed by the recommendation of your union for you to reject the proposal
which our bargaining teams did together and as a result, postpone the
improvements that need to be made immediately.
As we shared in our message to you in early June, we hear
your concerns and we’re responding to them. Your bargaining team colleagues
shared your desire for inclusion in a collaborative process with management to
design the future model of care. They also helped us understand your
perspective on equity in rewards and recognition, and the desire to improve
care for our members.
We believe the current offer under consideration addresses
most of your personal and professional interests and will relieve many of your
immediate concerns and daily challenges. But if we are to move forward on
addressing these critical issues, we need to have a contract.
We urge you to vote in favor
of ratification of the proposal, so we can all move forward.
Thank you for your dedication to our patients and the work
you do every day. Together, we will work to improve health care, make Kaiser
Permanente the employer of choice for our healthcare professionals, and develop
a model that can benefit the entire nation.
Sincerely,
Julie Miller-Phipps president, Southern California Region Kaiser Foundation Health Plan and Hospitals
Annie Russell, RN, MSN, MBA chief operating officer, Southern California Permanente Medical Group
Summary of Kaiser Permanente key Contract Proposals for the Healthcare Professionals Unit (*Items listed are subject to bargaining)
Across the Board Wage Increases and lump sum payments*
Effective retroactively to October 7, 2018, an
increase of 3%.
Effective October 6, 2019, an increase of 2% and a
1.5% lump sum bonus for full- and part-time active employees.
Effective October 5, 2020, an increase of 2% and a
1.5% lump sum bonus for full- and part-time active employees.
Annual Performance Sharing Bonus of up to $3,000*
A Ratification Bonus of 1% will be paid to full- and
part-time active employees employed on the date the new contract is ratified.
No changes to Active Medical and Pension Programs
Annual dental coverage* Increased to a maximum of $1,500
Alternate Mental Health* Effective January 1, 2020, the Alternate Mental Health coverage will cover 80% of reasonable and customary charges, inclusive of both inpatient and outpatient, with no maximum number of visits.
Increased tuition reimbursement to $3,000/year with
$750 of the total usable for travel which brings this benefit on par with other
roles.
Wage Differential Enhancements* Differential increases for Evening and Night Shifts, and Bilingual Pay.
Tax Deferred Retirement Savings* Effective January 1, 2021, Kaiser Permanente will match 100% of an eligible employee’s contribution to his/her EDC plan, up to three percent (3%) of the employee’s eligible compensation. Effective January 1, 2021, Employees working at Kaiser Permanente on December 31 of the applicable year who contribute throughout that year at least 2% of their eligible compensation, or 3% of eligible compensation if they participate in the EDC plan, will receive the applicable match from Kaiser Permanente on the total of his/her eligible compensation.
Retiree Medical Health Reimbursement Account* Increased to $2,000 per year of service.
* An asterisk means this item is subject to bargaining.
Remember to complete an E-Visit if you wish to be tested.
Use one of the testing locations specified below for surveillance testing purposes ONLY. DO NOT GO THROUGH A MEMBER DRIVE-THRU TESTING LOCATION unless specifically instructed to do so.
Test results are usually available within 48 hours (often quicker) on kp.org, through our mobile app, or by calling 1-888-4KP-TEST (1-888-457-8378). Please contact your local Employee Health Services if you test positive.
Testing Locations & Hours
Antelope Valley
Lancaster South Medical Offices
43112 15th Street West
Lancaster, 93534 Hours:
Walk up to lab with an e-visit or provider order: Monday — Friday: 8:00 am — 7:00 pm, Sat: 8:00 am — 5:00 pm, Sun: 8:00 am — 2:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk up testing
Palmdale Medical Offices
4502 E Avenue S
Palmdale, 93552 Hours: Monday — Friday: 8:00 am — 5:00 pm,
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk up to reception with an e-visit or provider order.
Baldwin Park
Baldwin Park Medical Center
1011 Baldwin Park Blvd.
Baldwin Park, CA 91706
Hours: Mon — Sun: 8:30 am — 5:00 pm Note: Urgent Care does not provide COVID-19 testing.Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]. Your responses on the E-visit will determine the type of test you need.
The testing site is on the first floor, northwest of the main hospital entrance
Adult and limited Pediatric testing
For presurgical and procedural patients
No appointment is needed, but an order is required
When you arrive, please have your Kaiser Permanente ID card ready
Masking is required
Downey Area
Cudahy Medical Offices
7825 Atlantic Avenue
Cudahy, CA 90201
Hours: Mon – Fri: 8:30 am – 4:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric testing
Pediatrics; No age restrictions
Walk up
No Pre-op testing
Nasal self-swab for symptomatic patients
Nasal self-swab or saliva collection offered for asymptomatic patients
This testing site does not offer Throat Culture or Rapid Strep; must be done via a Nurse Visit
Downey Medical Center
9333 Imperial Hwy.
Downey, CA 90242
Hours: Mon – Fri: 8:30 am – 6:30 pm, Sat: 8:30 am – 6:30 pm, Sun: 8:30 am – 4:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric testing
Pediatrics; No age restrictions
Enter via Bellflower Blvd.
Drive-thru
Please stay in your car unless there is an emergency
As a safety measure, when you are at a stop, please turn off your vehicle and place the keys on the dash
Please make sure that you and all passengers in the vehicle are wearing face masks
Lynwood Medical Offices
3830 Martin Luther King Jr. Blvd.
Lynwood, CA 90262
Hours: Mon – Fri: 8:30 am – 4:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk up
No Pre-op testing
No KP HCW testing
Nasal self-swab for symptomatic patients
Nasal self-swab or saliva collection offered for asymptomatic patients
This testing site does not offer Throat Culture or Rapid Strep; must be done via a Nurse Visit
Whittier Medical Offices
12470 Whittier Blvd.
Whittier, CA 90602
Hours: Mon – Fri: 8:30 am – 4:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk up
No Pre-op testing
No KP HCW testing
Nasal self-swab for symptomatic patients
Nasal self-swab or saliva collection offered for asymptomatic patients
This testing site does not offer Throat Culture or Rapid Strep; must be done via a Nurse Visit
Kern County
HAVING SYMPTOMS? YOU MUST HAVE AN APPOINTMENT FOR TESTING
Please call 661-334-2830 to schedule your testing appointment. Complete an E-visit[2] or call 661-334-2830 to have your test ordered. Appointment times are available between 8:00 am and 7:00 pm, but hours vary by location.
You will need both an order and an appointment to complete your symptomatic Covid-19 test
NO SYMPTOMS?
Please visit one of our lab locations below. You must have an order prior to arrival. Complete an E-visit[2] or call 661-334-2830 to have your test ordered. For asymptomatic testing on Saturday-Sunday after the labs are closed for the evening, please call 661-334-2830 to schedule an appointment.
Chester Lab
2531 Chester Avenue
Bakersfield, CA 93301
Hours: Mon — Fri 8:00 am – 4:45 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Patients may go to any open lab
Patient MUST have an order and be able to self-swab
Members with symptoms should wear a mask upon entering the building
Check in at the lab inside the Medical Offices
Coffee Road Medical Offices
4801 Coffee Road
Bakersfield, CA 93308
Hours: Mon – Fri: 8:00 am – 4:45 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Patients may go to any open lab
Patient MUST have an order and be able to self-swab
Members with symptoms should wear a mask upon entering the building
Check in at the lab inside the Medical Offices
Discovery Medical Offices
1200 Discovery Drive
Bakersfield, CA 93309
Hours: Mon – Fri: 8:00 am – 4:45 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Patients may go to any open lab
Patient MUST have an order and be able to self-swab
Members with symptoms should wear a mask upon entering the building
Check in at the lab inside the Medical Offices
East Hills Medical Offices
3700 Mall View Road
Bakersfield, CA 93306
Hours: Mon – Fri: 8:00 am – 4:45 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Patients may go to any open lab
Patient MUST have an order and be able to self-swab
Members with symptoms should wear a mask upon entering the building
Check in at the lab inside the Medical Offices
Ming Medical Offices
8800 Ming Avenue
Bakersfield, CA 93311
Hours: Mon – Fri: 7:00 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Patients may go to any open lab
Patient MUST have an order and be able to self-swab
Members with symptoms should wear a mask upon entering the building
Check in at the lab inside the Medical Offices
Stockdale Medical Offices
3501 Stockdale Hwy.
Bakersfield, CA 93301
Hours: Mon – Fri: 7:00 am — 7:00 pm, Sat and Sun 8:30 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Patients may go to any open lab
Patient MUST have an order and be able to self-swab
Members with symptoms should wear a mask upon entering the building
Check in at the lab inside the Medical Offices
Tehachapi Medical Offices
1100 West Tehachapi Blvd, Suite D
Tehachapi, CA 93561
Hours: Mon – Fri: 8:00 am – 1:30 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Patients may go to any open lab
Patient MUST have an order and be able to self-swab
Members with symptoms should wear a mask upon entering the building
Check in at the lab inside the Medical Offices
Los Angeles Area
East Los Angeles Medical Offices
5119 Pomona Blvd. (Indoor reception)
Los Angeles, CA 90022
Hours: Mon — Fri: 9:00 am — 5:00 pm, Sat: 9:00 am — 11:30 am
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and pediatric testing
Pediatrics; no age restrictions
No appointment needed, but an order is required
Walk-up testing
Glendale Medical Offices
444 West Glenoaks Blvd.
Los Angeles, CA 91202
Hours: Mon — Fri: 9:00 am — 5:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Indoor reception
Walk-up testing ONLY
No appointment needed, but an order is required
This site is NOT able to process orders for Strep Testing/Throat Culture
Hollywood Romaine Medical Offices
7007 Romaine Street, 4th, 6th
Los Angeles, CA 90038
Hours: Mon — Fri: 9:00 am — 5:00 pm, closed weekends and holidays
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Indoor reception
Walk-up testing ONLY
No appointment needed, but an order is required
This site is NOT able to process orders for Strep Testing/Throat Culture
Los Angeles Medical Center
1515 North Vermont Avenue, 1st Floor Conference Center, Conference Room 4
Los Angeles, CA 90027
Hours: Mon — Fri: 9:00 am — 5:00 pm, Sat: 9:00 am — 1:00 pm, closed Sundays and holidays
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
No appointment is needed but an order is required
Los Angeles Medical Center
4700 Sunset Blvd.
Los Angeles, CA 90027
Hours: Mon — Fri: 9:00 am — 7:00 pm, Sat: 1:00 pm — 7:00 pm, Sun: 9:00 am — 7:00 pm, open holidays
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
No appointment is needed but an order is required
Indoor reception
Walk-up testing ONLY
This site is NOT able to process orders for Strep Testing/Throat Culture.
Pasadena Medical Office
3280 Foothill Blvd., Lobby Entrance
Pasadena, CA 91107
Hours: Mon — Fri: 9:00 am — 5:00 pm, closed weekends and holidays
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric testing
Pediatrics; No age restrictions
Orange County
Anaheim Medical Center, Kraemer Medical Offices 2
3430 E. La Palma Ave.
Anaheim, CA 92806
Hours: Mon — Sat: 9:00 am – 7:00 pm, Sun: 9:00 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): 9:00 am — 1:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up Self Testing
Adult and Pediatric testing
Pediatrics; No age restrictions
No appointment needed for test but an order is required
For Saliva and nasal self-swab collection: Mon – Sat 9:00 am – 7:00 pm & Sun 9:00 am – 5:00 pm. Please go to Anaheim Kraemer Medical Offices 2, Lobby Information Desk
For Pre-procedural and Pre-op Patients ONLY: Mon -Sun: 9:00 am – 12:00 pm. Please go to Anaheim Kraemer MOB 2, Lobby Information Desk
For travel testing, please come in 3 days prior to your scheduled travel
Self-testing at the MOBs must be done on-site. Kits cannot be distributed from the MOBs for home collection
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Alton Sand Canyon Medical Offices
6640 Alton Parkway.
Irvine, CA 92618
Hours: Mon — Sat: 9:00 am – 7:00 pm, Sun: 9:00 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): 9:00 am — 1:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric testing
Pediatrics; No age restrictions. 5yo+ if clinician swabbing is required
No appointment needed for test but an order is required
Walk-up Self Testing
For Saliva and nasal self-swab collection (symptomatic and asymptomatic testing): Mon-Sun 9:00 am – 7:00 pm & Sunday 9:00 am – 5:00 pm. Please go to Irvin Alton Sand Canyon MOB 2, Reception Check-in, 1st floor
For Pre-procedural and Pre-op Patients ONLY: Monday -Sunday: 9:00 am – 12:00 pm. Please go to Irvin Alton Sand Canyon MOB 2, Reception Check-in, 1st floor
Self-testing at the Medical Offices must be done on-site. Kits cannot be distributed from the Medical Offices for home collection
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Aliso Viejo Medical Offices
24502 Pacific Park Drive
Aliso Viejo, CA 92656
Hours: Mon — Fri: 8:30 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Barranca Medical Offices
6 Willard
Irvine, CA 92604
Hours: Mon — Fri: 8:30 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Brea Medical Offices
1900 E. Lambert Rd.
Brea, CA 92821
Hours: Mon — Fri: 8:30 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Euclid Medical Offices
1188 N. Euclid Avenue
Anaheim, CA 92801
Hours: Mon — Fri: 8:30 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Foothill Ranch Medical Offices
26882 Town Center Drive
Foothill Ranch, CA 92610
Hours: Mon — Fri: 8:30 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Garden Grove Medical Offices
12100 Euclid Street
Garden Grove, CA 92840
Hours: Mon — Sun: 8:30 am – 9:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Harbor MacArthur Medical Offices
3401 S. Harbor Blvd.
Santa Ana, CA 92840
Hours: Mon — Sun: 8:30 am – 9:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Huntington Beach Medical Offices
18081 Beach Blvd.
Huntington Beach, CA 92648
Hours: Mon — Fri: 8:30 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
La Habra Medical Offices
601 E Imperial Hwy.
La Habra, CA 92631
Hours: Mon — Fri: 8:30 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
La Palma Medical Offices
5 Centrepointe Dr.
La Palma, CA 92623
Hours: Mon — Fri: 8:30 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Lakeview Medical Offices
411 N. Lakeview Ave.
Anaheim, CA 92807
Hours: Mon — Fri: 8:30 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Mission Viejo Medical Offices
23781 Maquina Ave.
Mission Viejo, CA 92691
Hours: Mon — Sun: 8:30 am – 9:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
San Juan Capistrano Medical Offices
30400 Camino Capistrano
San Juan Capistrano, CA 92675
Hours: Mon — Fri: 8:30 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Santa Ana Medical Offices
1900 E. 4th Street
Santa Ana, CA 92705
Hours: Mon — Fri: 8:30 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Tustin Medical Offices
2521 Michelle Drive
Tustin, CA 92780
Hours: Mon — Fri: 8:30 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Yorba Linda Medical Offices
22550 Savi Ranch Road
Yorba Linda, CA 92887
Hours: Mon — Fri: 8:30 am – 5:00 pm
Upcoming holiday hours: Tuesday, July 4, 2023 (Independence Day): CLOSED
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric (ages 4+) testing
Walk-up Self Testing
Self-nasal swab and saliva collection offered for both symptomatic and asymptomatic patients
For self-nasal swabbing, use the same Health Connect order that you use for the Covid or Covid-Flu Nasal Swab
No appointment needed for test but an order is required
Walk-in PCR Covid/Flu Testing is available at this location during open hours for patients who have an order
Walk-in POCT (Point of Care Testing) rapid flu testing NOT available at this location
Panorama City Area
Mission Hills Medical Offices
11001 Sepulveda Blvd.
Mission Hills, CA 91345
Hours: Mon – Fri: 8:00 am – 6:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-Up, Self-Swab Testing order is required (E-visit recommended)
No appointment needed for test but an order is required
Walk-up self-swab testing. Pick up kit from lab. Drop off box located at the entrance on the 1st floor
No pre-op and pre-procedural testing
No strep testing. Must be done during nurse visits clinics
North Hollywood Medical Offices
5250 Lankershim Blvd.
North Hollywood, CA 91601
Hours: Mon – Fri: 9:00 am – 12:30 pm and 1:30 pm — 4:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up, self-swab testing
No appointment is needed, but an order is required
Check-in at the Lab on the 9th floor for the testing kit. Specimen to be dropped off at the Lab’s collection bin.
Strep testing with appointment only. Check-in at the 8th floor reception area
Panorama City Medical Office 3 (Basement LAB)
13640 Roscoe Blvd.
Panorama City, 91402
Hours:
Mon – Fri: 7:00 am – 5:30 pm
Special Instructions
No Appointment needed
For Pre Op and Pre-procedure testing, an appointment is strongly recommended
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Pediatrics; No age restrictions
No appointment is required for test, but an order is required
Panorama City Medical Office 5
13651 Willard Street
Panorama City, 91402
Hours:
Sat – Sun: 7:00 am – 12:00 pm, Closed holidays
Special Instructions
No Appointment needed
For Pre Op and Pre-procedure testing, an appointment is strongly recommended
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Pediatrics; No age restrictions
No appointment is required for test, but an order is required
PCR swabs and PCR saliva testing
Santa Clarita Medical Office 2
26877 Tourney Rd.
Valencia, CA 91355
Hours:
Mon — Fri: 8:00 am — 9:00 pm, Sat — Sun: 8:45 am — 9:00 pm
Special Instructions
No Appointment needed
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Pediatrics; No age restrictions
No appointment is needed for test but an order is required
Check-in at the Lab for the test kit. Specimen to be dropped off at the Lab once completed
Sylmar Medical Offices
12669 Encinitas Avenue
Sylmar, CA 91342
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-Up to the Medical Office Building, Self-Swab Testing
No appointment is needed for test but an order is required
Pick up kit from service representative near the building entrance. You will be directed to go back and re-enter your car to perform the self-swab test and then return the kit to the drop off box located at the building entrance
No pre-op and pre-procedural testing
No strep testing. Must be done in nurse visits clinics
Riverside / Moreno Valley
Corona Medical Offices
2055 Kellogg Avenue
Corona, CA 92879
Hours: Mon – Fri: 9:00 am — 3:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
No appointment is needed for a test but an order is required
An order must be obtained before arriving at the Corona Medical Office for a test
Self-testing only
Walk-up. No drive-thru services
No Strep testing; must be done in nurse visit clinics
This site does not offer pre-procedural/pre-surgical testing
Heacock Medical Offices
12815 Heacock St.
Moreno Valley, CA 92553
Hours: Mon – Fri: 9:00 am – 3:00 pm
Special Instructions
No appointment is needed for a test but an order is required
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up only, no drive-thru testing
This site does not offer pre-procedural / pre-surgical testing
Saliva test drop off inside Lab: Mon — Fri: 8:00 am — 5:00 pm
Iris Medical Offices 2
27200 Iris Avenue
Moreno Valley, CA 92553
Hours: Mon – Fri: 9:00 am – 11:00 am and 2:00 pm — 4:00 pm. PRESURGERY & PRE-PROCEDURE ONLY, No Drive-thru services available
Special Instructions
No appointment is needed for a test but an order is required
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Pre-Op/Pre-procedure testing ONLY
Pre-Procedural/Pre-op testing inside Medical Office Building 2
No drive-thru testing
No strep testing
Saliva test drop off inside Medical Office Building 2 Lab: Mon — Fri: 8:00 am — 7:00 pm & Sat: 8:00 am – 5:00 pm
Meridian Medical Offices
14305 Meridian Parkway
Riverside, CA 92518
Hours: Mon — Fri: 9:00 am – 3:00 pm
Special Instructions
No appointment is needed for a test but an order is required
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric testing
Pediatrics; NO age restrictions
Walk-up testing
This site does not offer pre-procedural/pre-surgical testing
Murrieta Medical Offices
28150 Keller Rd.
Murrieta, CA 92563
Hours: Mon — Sun: 9:00 am – 3:00 pm
Special Instructions
No appointment is needed for a test but an order is required
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Pre-surgery & Pre-procedure testing available
Adult and Pediatric testing
Pediatrics; NO age restrictions
Walk-up testing
Palm Desert Medical Office
75036 Gerald Ford Dr.
Palm Desert, CA 92211
Hours: Mon — Sat: 8:30 am — 12:00 pm
Special Instructions
No appointment is needed for a test but an order is required
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric testing
Pediatrics; no age restrictions
Please wear your face mask at all times, unless you are self-testing in your parked car
No drive-thru testing
Walk-up testing
Riverside Medical Center Building Pre-procedural/Pre-surgical Testing
10800 Magnolia Ave.
Riverside, CA 92505
Hours: Mon — Fri: 9:00 am – 3:00 pm, Sat & Sun: See Riverside Medical Center Medical Office Building 3 below for more info
Special Instructions
No appointment is needed for a test but an order is required
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Pre-procedural and Pre-surgical testing
The patient must have an order for a Covid test prior to going
to the testing location
No drive-thru service
Mon — Fri: Check-in at the department doing the surgery (Gen Surg, Urology, Orthopedics/Podiatry, Vascular, OB/GYN, Ophthalmology,
Head & Neck, Interventional Pain)
Sat & Sun: Check-in at Medical Office Building 3, 1st floor, Reception 146
HCW saliva testing kit drop off testing at MOB1, Lower-level, Lab B20, 7 days a week 7:30 am — 9:30 pm
Riverside Medical Center Building 3
10800 Magnolia Ave.
Riverside, CA 92505
Hours: Mon — Sun: 9:00 am – 3:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
The patient must have an order for a Covid test prior to going
to the testing location
No drive-thru testing
PCR testing
Sat & Sun: Pre-Procedural/Pre-surgical testing
HCW saliva testing kit drop off testing at Medical Office Building 1, Lower-Level, Lab B20, 7 days a week: 7:30 am — 9:30 pm
Temecula Medical Offices
27309 Madison Avenue
Temecula, CA 92590
Hours: Mon – Fri: 9:00 am – 3:00 pm
Special Instructions
No appointment needed for test but an order is required
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Park and walk-up member COVID self testing
Adult & Pediatric self-testing
This site does not offer pre-procedural/pre-surgical testing
Wildomar Medical Offices
36450 Inland Valley Drive
Wildomar, CA 92595
Hours: Mon — Fri: 9:00 am – 3:00 pm
Special Instructions
No appointment needed for test but an order is required
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric testing
Pediatrics; NO age restrictions
Walk-up testing
This site does not offer pre-procedural/pre-surgical testing
San Bernardino County
Chino Grand Medical Offices
3750 Grand Avenue.
Chino, CA 91710
Hours: Mon, Tue, Fri: 7:30 am — 7:00 pm, Wed — Thurs: 7:30 am — 5:00 pm, Sat: 8:00 am — 12:00 pm, No appointment is necessary.
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up self testing for saliva and nasal self-swab collection
Adult and Pediatric testing
Pediatrics; No age restrictions
Park and walk-up
No appointment is necessary, but an order is required
Pre-procedural and pre-op patients ONLY: Please go to Fontana Palm Court II location: Monday – Sunday: 7:00 am — 3:30 pm. (Closed April 9, 2023)
For travel testing, please come in 3 days before your scheduled travel
Self testing at the medical offices must be done on-site. Kits cannot be distributed from the facilities for home collection
Walk in POCT (Point of Care Testing) rapid flu testing is not available at this location
Chino Hills Medical Offices
11911 Central Avenue
Chino, CA 91710
Hours: Mon — Fri: 8:00 am — 5:00 pm, No appointment is necessary.
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up self testing for saliva and nasal self-swab collection
Adult and Pediatric testing
Pediatrics; No age restrictions
Park and walk-up
No appointment is necessary, but an order is required
Pre-procedural and pre-op patients ONLY: Please go to Fontana Palm Court II location: Monday – Sunday: 7:00 am — 3:30 pm. (Closed April 9, 2023)
For travel testing, please come in 3 days before your scheduled travel
Self testing at the medical offices must be done on-site. Kits cannot be distributed from the facilities for home collection
Walk in POCT (Point of Care Testing) rapid flu testing is not available at this location
Colton Medical Offices
789 E. Cooley Dr.
Colton, CA 92324
Hours: Mon — Fri: 8:00 am — 5:00 pm, No appointment is necessary.
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up self testing for saliva and nasal self-swab collection
Adult and Pediatric testing
Pediatrics; No age restrictions
Park and walk-up
No appointment is necessary, but an order is required
Pre-procedural and pre-op patients ONLY: Please go to Fontana Palm Court II location: Monday – Sunday: 7:00 am — 3:30 pm. (Closed April 9, 2023)
For travel testing, please come in 3 days before your scheduled travel
Self testing at the medical offices must be done on-site. Kits cannot be distributed from the facilities for home collection
Walk in POCT (Point of Care Testing) rapid flu testing is not available at this location
Fontana Medical Center
9961 Sierra Ave.
Fontana, CA 92335
Hours: Medical Offices 3: Mon — Fri: 8:30 am — 5:00 pm, Medical Offices 1 & 2: Mon — Sun: 7:00 am — 9:00 pm, No appointment is necessary.
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up self testing for saliva and nasal self-swab collection>
Adult and Pediatric testing
Pediatrics; No age restrictions
Park and walk-up
No appointment is necessary, but an order is required
Pre-procedural and pre-op patients ONLY: Please go to Fontana Palm Court II location: Monday – Sunday: 7:00 am — 3:30 pm. (Closed April 9, 2023)
For travel testing, please come in 3 days before your scheduled travel
Self testing at the medical offices must be done on-site. Kits cannot be distributed from the facilities for home collection
Walk in POCT (Point of Care Testing) rapid flu testing is not available at this location
Hesperia Medical Offices
9550 Escondido Ave.
Hesperia, CA 92345
Hours: Mon — Fri: 8:00 am — 7:00 pm, Sat: 8:00 am — 12:00 pm, No appointment is necessary.
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up self testing for saliva and nasal self-swab collection
Adult and Pediatric testing
Pediatrics; No age restrictions
Park and walk-up
No appointment is necessary, but an order is required
Pre-procedural and pre-op patients ONLY: Please go to Fontana Palm Court II location: Monday – Sunday: 7:00 am — 3:30 pm. (Closed April 9, 2023)
For travel testing, please come in 3 days before your scheduled travel
Self testing at the medical offices must be done on-site. Kits cannot be distributed from the facilities for home collection
Walk in POCT (Point of Care Testing) rapid flu testing is not available at this location
High Desert Medical Offices
14011 Park Ave.
Victorville, CA 92392
Hours: Mon – Fri: 8:30 am – 11:30 am and 1:00 pm — 2:00 pm, Pre-operative testing Mon – Sat: 8:30 am to 11:30 am
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-in testing
No appointment is necessary, except for pre-op patients who will be scheduled by Procedural Team or Surgeon’s Office and are appointment-based.
This site will have its preop testing open on Memorial Day and Independence Holidays for the Pre-Op testing 7:00 am to 11:30 am by appointment only.
Nasopharyngeal and Saliva testing
Testing Tents and Trailers are located on the WEST side of the building.
Indian Hill Medical Offices
250 W. San Jose St.
Claremont, CA 91711
Hours: Mon — Fri: 7:30 am — 5:00 pm, 1st Sat of the month: 8:00 am — 12:00 pm, No appointment is necessary.
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up self testing for saliva and nasal self-swab collection
Adult and Pediatric testing
Pediatrics; No age restrictions
Park and walk-up
No appointment is necessary, but an order is required
Pre-procedural and pre-op patients ONLY: Please go to Fontana Palm Court II location: Monday – Sunday: 7:00 am — 3:30 pm.
For travel testing, please come in 3 days before your scheduled travel
Self-testing at the medical offices must be done on-site. Kits cannot be distributed from the facilities for home collection
Walk in POCT (Point of Care Testing) rapid flu testing is not available at this location
Ontario Medical Offices
2295 S. Vineyard Ave.
Ontario, CA 91761
Hours: Medical Offices A: Mon — Fri: 7:00 am — 5:00 pm, Medical Offices D: Mon — Fri: 8:30 am — 9:00 pm, Sat — Sun: 7:00 am — 9:00 pm, No appointment is necessary.
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up self testing for saliva and nasal self-swab collection
Adult and Pediatric testing
Pediatrics; No age restrictions
Park and walk-up
No appointment is necessary, but an order is required
Pre-procedural and pre-op patients ONLY: Please go to Fontana Palm Court II location: Monday – Sunday: 7:00 am — 3:30 pm.
For travel testing, please come in 3 days before your scheduled travel
Self testing at the medical offices must be done on-site. Kits cannot be distributed from the facilities for home collection
Walk in POCT (Point of Care Testing) rapid flu testing is not available at this location
Palm Court II
17284 Slover Ave.
Fontana, CA 92337
Hours: Mon – Sun: 7:00 am — 3:30 pm, Pre-operative and pre-procedure testing ONLY
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Park and walk-up
Pre-Op testing at this site available: Monday – Sunday: 7:00 am — 3:30 pm By Appointment Only
Follow signage that will lead you around the east side of the building
Rancho Cucamonga Medical Offices
10850 Arrow Route
Rancho Cucamonga, CA 91730
Hours: Mon — Fri: 7:30 am — 7:00 pm, Sat: 8:00 am — 12:00 pm, No appointment is necessary.
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up self testing for saliva and nasal self-swab collection
Adult and Pediatric testing
Pediatrics; No age restrictions
Park and walk-up
No appointment is necessary, but an order is required
Pre-procedural and pre-op patients ONLY: Please go to Fontana Palm Court II location: Monday – Sunday: 7:00 am — 3:30 pm.
For travel testing, please come in 3 days before your scheduled travel
Self testing at the medical offices must be done on-site. Kits cannot be distributed from the facilities for home collection
Walk in POCT (Point of Care Testing) rapid flu testing is not available at this location
Redlands Medical Offices
1301 California St.
Redlands, CA 92374
Hours: Mon — Fri: 7:30 am — 7:00 pm, Sat: 8:00 am — 12:00 pm, No appointment is necessary.
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up self testing for saliva and nasal self-swab collection
Adult and Pediatric testing
Pediatrics; No age restrictions
Park and walk-up
No appointment is necessary, but an order is required
Pre-procedural and pre-op patients ONLY: Please go to Fontana Palm Court II location: Monday – Sunday: 7:00 am — 3:30 pm.
For travel testing, please come in 3 days before your scheduled travel
Self testing at the medical offices must be done on-site. Kits cannot be distributed from the facilities for home collection
Walk in POCT (Point of Care Testing) rapid flu testing is not available at this location
San Bernardino Medical Offices
1717 Date Pl.
San Bernardino, CA 92404
Hours: Mon — Fri: 8:30 am — 5:00 pm, No appointment is necessary.
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up self testing for saliva and nasal self-swab collection
Adult and Pediatric testing
Pediatrics; No age restrictions
Park and walk-up
No appointment is necessary, but an order is required
Pre-procedural and pre-op patients ONLY: Please go to Fontana Palm Court II location: Monday – Sunday: 7:00 am — 3:30 pm.
For travel testing, please come in 3 days before your scheduled travel
Self testing at the medical offices must be done on-site. Kits cannot be distributed from the facilities for home collection
Walk in POCT (Point of Care Testing) rapid flu testing is not available at this location
Upland Medical Offices
1183 E. Foothill Blvd.
Upland, CA 91786
Hours: Mon — Fri: 8:30 am — 5:00 pm, No appointment is necessary.
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up self testing for saliva and nasal self-swab collection
Adult and Pediatric testing
Pediatrics; No age restrictions
Park and walk-up
No appointment is necessary, but an order is required
Pre-procedural and pre-op patients ONLY: Please go to Fontana Palm Court II location: Monday – Sunday: 7:00 am — 3:30 pm.
For travel testing, please come in 3 days before your scheduled travel
Self testing at the medical offices must be done on-site. Kits cannot be distributed from the facilities for home collection
Walk in POCT (Point of Care Testing) rapid flu testing is not available at this location
San Diego County
All San Diego Laboratories provide saliva COVID testing. Some laboratories offer evening hours until 7:00 pm or later. Please visit here[3] for locations and hours of operation.
La Mesa Medical Offices
8080 Parkway Dr.
La Mesa, CA 91942
Hours: Mon – Fri: 8:30 am – 4:30 pm, Sat: 8:30 am — 11:30 am
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Self-Testing kit only
• Pick up: Check-in with Pediatrics Reception Desk (1st floor) or Primary Care Reception Desk (2nd floor)
• Drop-off: Laboratory
Otay Mesa Medical Offices
4650 & 4660 Palm Ave.
San Diego, CA 92154
Hours: Mon – Fri: 8:30 am – 4:30 pm, Sat: 8:30 am — 11:30 am
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Self-testing kit ONLY
• Pick up: Check-in with Primary Care or Pediatric Reception Desk (1st floor)
• Drop-off: Laboratory
San Marcos Medical Office
400 Craven Rd.
San Marcos, CA 92078
Hours: Mon – Fri: 8:30 am – 4:30 pm, Sat: 8:30 am — 11:30 am
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Self-testing kit ONLY
Pick up: Check-in withPrimary Care or Pediatric Reception Desk (2nd floor)
Drop-off: Laboratory
South Bay Area
Normandie Medical Offices
25965 Normandie Avenue
Harbor City, CA, 90710
Hours: Mon — Sun: 7:00 am —10:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up testing is now located inside the Lab reception area, 1st floor. No appointment is needed, but an order is required
Adult and pediatric testing
Adult testing, 18+
Nasal self-swab for symptomatic patients
Nasal self-swab or saliva collection offered for asymptomatic patients
Pediatric testing (0 — 17)
Nasal self-swab for symptomatic patients age 4+
Nasal self-swab or saliva collection offered for asymptomatic patients age 4+
Nurse-administered nasal swab available for children under age 4
Carson Medical Offices
18600 S. Figueroa Street
Gardena, CA 90248
Hours: Mon — Fri: 9:00 am — 4:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up testing. No Appointment needed, but an order is required
Adult and pediatric testing
Adult testing, 18+
Nasal self-swab for symptomatic patients
Nasal self-swab or saliva collection offered for asymptomatic patients
Pediatric testing (0 — 17)
Nasal self-swab for symptomatic patients age 4+
Nasal self-swab or saliva collection offered for asymptomatic patients age 4+
Nurse-administered nasal swab available for children under age 4
Gardena Medical Offices
15446 S Western Avenue
Gardena, CA 90249
Hours: Mon — Fri: 9:00 am — 4:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up testing. No Appointment needed, but an order is required
Adult and pediatric testing
Adult testing, 18+
Nasal self-swab for symptomatic patients
Nasal self-swab or saliva collection offered for asymptomatic patients
Pediatric testing (0 — 17)
Nasal self-swab for symptomatic patients age 4+
Nasal self-swab or saliva collection offered for asymptomatic patients age 4+
This location does not offer testing to children under age 4. Please visit Carson Medical Offices or Normandie North Medical Offices
Long Beach Medical Offices
3900 E Pacific Coast Hwy
Long Beach, CA 90804
Hours: Mon — Fri: 9:00 am — 4:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up testing. No Appointment needed, but an order is required
Adult and pediatric testing
Adult testing, 18+
Nasal self-swab for symptomatic patients
Nasal self-swab or saliva collection offered for asymptomatic patients
Pediatric testing (0 — 17)
Nasal self-swab for symptomatic patients age 4+
Nasal self-swab or saliva collection offered for asymptomatic patients age 4+
This location does not offer testing to children under age 4. Please visit Carson Medical Offices or Normandie North Medical Offices
Signal Hill Medical Offices
845 E Willow Street
Signal Hill, CA 90755
Hours: Mon — Fri: 9:00 am — 4:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up testing. No Appointment needed, but an order is required
Adult and pediatric testing
Adult testing, 18+
Nasal self-swab for symptomatic patients
Nasal self-swab or saliva collection offered for asymptomatic patients
Pediatric testing (0 — 17)
Nasal self-swab for symptomatic patients age 4+
Nasal self-swab or saliva collection offered for asymptomatic patients age 4+
This location does not offer testing to children under age 4. Please visit Carson Medical Offices or Normandie North Medical Offices
Torrance Medical Offices
20790 Madrona Avenue
Torrance, CA 90503
Hours: Mon — Fri: 9:00 am — 4:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up testing. No Appointment needed, but an order is required
Adult and pediatric testing
Adult testing, 18+
Nasal self-swab for symptomatic patients
Nasal self-swab or saliva collection offered for asymptomatic patients
Pediatric testing (0 — 17)
Nasal self-swab for symptomatic patients age 4+
Nasal self-swab or saliva collection offered for asymptomatic patients age 4+
This location does not offer testing to children under age 4. Please visit Carson Medical Offices or Normandie North Medical Offices
West Los Angeles Area
West Los Angeles Medical Center Plaza
6041 Cadillac Avenue
Los Angeles CA 90034
Courtyard walk-up
Hours: Mon – Sat: 8:00 am – 4:30 pm, Sun: 8:00 am — 12:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric testing
walk-up site for both symptomatic and asymptomatic patients
Baldwin Hills Crenshaw Medical Offices
3782 W Martin Luther King Jr Blvd.
Los Angeles, CA 90008
Hours:
Walk-up Self-Service COVID testing: Mon – Fri: 8:30 am – 12:30 pm and 1:30 pm — 4:00 pm, closed weekends and holidays
PCR tests are available in the Lab when walk-up testing is unavailable (requires patient
registration check-in): Mon – Fri: 7:00 am — 5:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric testing
Pediatrics; no age restrictions
Walk-up testing
Playa Vista Medical Offices
5300 McConnell Avenue
Los Angeles, CA 90066
Hours: Mon – Fri: 8:30 am – 4:30 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up testing only
Adult and pediatric testing
Symptomatic and asymptomatic testing
Woodland Hills/Ventura County
Market Street Urgent Care
4949 Market Street
Ventura, CA 93003
Hours: Mon – Fri: 1:00 pm — 4:00 pm, Sat and Sun: 9:00 am – 1:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric testing
Pediatrics; no age restrictions
No appointment necessary
Simi Valley Medical Office 1
3900 Alamo St.
Simi Valley, CA 93063
Hours: Mon and Wed: 9:00 am — 11:30 am and 1:30 pm – 4:00 pm, Tues and Thurs: 1:30 pm — 4:00 pm, Friday: 9:00 am — 11:30 am
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Appointment only
Adult and Pediatric testing
Pediatrics; No age restrictions
By appointment ONLY. Walk-ins will NOT be accepted.
Thousand Oaks Medical Office
365 E. Hillcrest Drive
Thousand Oaks, CA 91360
Hours: Mon, Tues, Wed and Fri: 9:00 am – 11:30 am, Thurs: Closed
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Adult and Pediatric testing
Pediatrics; No age restrictions
By appointment ONLY. Walk-ins will NOT be accepted.
Woodland Hills Medical Center
5601 De Soto Avenue – Clinical Screening Area
Woodland Hills, CA 91367
Hours: Mon – Sun: 8:30 am — 7:00 pm
Special Instructions
If you don’t already have an order for the test, it’s easy to get one. Simply take the “COVID-19 Advice and Testing” E-visit[2]
Walk-up only
No appointment needed
Adult and Pediatric testing
Pediatrics; No age restrictions
ACTION REQUIRED: New Outlook Email and Calendar Rules – Purges Begin Oct 9
[4]
Effective October 9, KP Southern California Region retention rules will apply limits in Microsoft Outlook to your aging emails and calendar entries. Email in your inbox folder will be purged after 90 days, while email in folders outside the inbox, including the Sent and Deleted folders as well as any folders you create, will be retained for 4 years. For more details, and info about how to archive emails; extend the retention period; recover purged emails; and why KP is taking this action, click here[5].
New Retention Rules for Outlook Email and Calendar
Effective October 9, KP Southern California Region retention rules will apply limits in Microsoft Outlook to your aging emails and calendar entries. Email in your inbox folder will be purged after 90 days, while email in folders outside the inbox, including the Sent and Deleted folders as well as any folders you create, will be retained for 4 years. You can also extend the retention for any email you need to keep for longer.
These retention rules help KP manage information and costs more responsibly, reduce risk, and better protect our brand and reputation.
What to expect
On October 9 and over the week that follows:
All emails older than 90 days in your inbox, all emails older than 4 years in folders outside of your inbox, and calendar entries older than 4 years will be purged.
Note: If any emails get purged that you intended to keep, you can recover them within 30 days[6]. (We recommend you prepare your Outlook account in advance, so this step won’t be needed.)
The performance of Outlook may be slightly slower on October 9 as the retention rules are being applied to your account.
Upcoming information sessions
Join an Outlook retention rules information session[7] to learn more. During these sessions, you’ll hear about the changes happening to your Outlook email and calendar as well as your options for saving emails longer, and you’ll have the opportunity to ask questions about the upcoming changes.
These 30-minute information sessions occur weekly on various days and times beginning September 3. Add the meeting details to your calendar and join whichever session works best for you.
Kaiser Permanente launched a COVID-19 Home Prevention Support Program to help members who test positive for the virus. The national program, now rolling out in Southern California, provides information and resources on how to safely and effectively isolate and quarantine at home to prevent the spread of the virus.
During outreach at the time of diagnosis, care team members provide COVID-positive patients with the opportunity to talk with a trained representative who can help guide them on safe practices. If patients are interested, they voluntarily opt in to a phone coaching support program. They can call for information as often as desired during the course of their recovery, and they can also opt out of the program at any time.
If patients live in a multi-person household, they are informed of the additional opportunity to receive a free care kit. This generous supply of cleaning products, hand sanitizers, disposable masks, and other items will help prevent viral spread to other household members.
In addition to this national program, the Southern California region will soon roll out an optional supply purchasing program to support all members who test positive for COVID-19 or are being evaluated for the virus – including those who live in single-person households. They will have the opportunity to purchase essential household infection prevention products at a discounted rate from Cabinet, a direct-to-consumer health products company. Details coming soon.
Kaiser Permanente commits $63M to support contact tracing
As COVID-19 surges in California, a partnership will deploy workers to clinical settings, in coordination with local public health departments, to slow the spread.
Kaiser Permanente is committing $63 million to support California’s contact-tracing work in order to reduce the number of Californians who contract COVID-19. This support, in the form of charitable grant funding to the Public Health Institute[10], will create agile community health teams hired from within communities that have been disproportionately affected by COVID-19 to support the critical work of local public health departments. This funding will also connect Californians in self-imposed isolation and quarantine with supportive services to assist with food, housing, child care, and other needs. Learn more here.[11]
E-Visit Milestone: More than Half a Million Visits in Six Months
Kaiser Permanente Southern California members have completed more than 550,000 e-visits since January, 2020, marking a significant growth in patient utilization of virtual tools and visits.
E-visits provide treatment or clinical triage to members virtually, using symptom-based questionnaires. Kaiser Permanente members can access E-visits via kp.org or the KP mobile app.
Expanding E-visits to Meet Demand: a COVID-19 Silver Lining
Today, KPSC offers e-visits for common symptoms including sore throat, rash, and urinary tract infection. Our e-visit capacity was greatly expanded to meet the need for providing safe, effective care during the COVDI-19 pandemic. New types of e-visits were introduced for COVID-19 concerns, including guidance on antibody testing, limited diagnostic testing, and off work/school notes. This expansion is one of many “silver linings” that resulted when Kaiser Permanente pivoted to meet the challenges posed by the coronavirus surge. [13]
This virtual care tool replaces face-to-face appointments and improves the patient experience by providing more 24/7 virtual options, and greater care affordability.
Seven teams across KP – as well as the Ambulatory Care Re-Entry workstream from the “2-6-12: Our Path Forward” initiative – collaborated to build, launch, and expand our e-visit offerings.
As part of the multi-specialty work, sponsored by Ed Ellison, MD, executive medical director, SCPMG, the e-visits team is working with physicians across 11 different specialties to develop several new e-visits, focusing on mental health, women’s health, pediatrics, and much more.
For more information about e-visits, access the physician FAQs here[14], or schedule an e-visit via this link: kp.org/e-visits2[15].
Kaiser Permanente launched a COVID-19 Home Prevention Support Program to help members who test positive for the virus. The national program, now rolling out in Southern California, provides information and resources on how to safely and effectively isolate and quarantine at home to prevent the spread of the virus. The program includes phone coaching support and, for those who quality, a free care kit with a generous supply of cleaning products, hand sanitizers, disposable masks, and other items, designed to help prevent viral spread to other household members. More details here.
KP Supports COVID-19+ Members with Free Care Kit and Resources
Kaiser Permanente launched a COVID-19 Home Prevention Support Program to help members who test positive for the virus. The national program, now rolling out in Southern California, provides information and resources on how to safely and effectively isolate and quarantine at home to prevent the spread of the virus.
During outreach at the time of diagnosis, care team members provide COVID-positive patients with the opportunity to talk with a trained representative who can help guide them on safe practices. If patients are interested, they voluntarily opt in to a phone coaching support program. They can call for information as often as desired during the course of their recovery, and they can also opt out of the program at any time.
If patients live in a multi-person household, they are informed of the additional opportunity to receive a free care kit. This generous supply of cleaning products, hand sanitizers, disposable masks, and other items will help prevent viral spread to other household members.
In addition to this national program, the Southern California region will soon roll out an optional supply purchasing program to support all members who test positive for COVID-19 or are being evaluated for the virus – including those who live in single-person households. They will have the opportunity to purchase essential household infection prevention products at a discounted rate from Cabinet, a direct-to-consumer health products company.
"There Are Angels Among Us," Including Lifesaving EVS Worker
[16]
On Monday, August 3rd, Blanca Alban was conducting her daily routine checks of the restrooms before leaving for the day. It was about 3:50 pm when she entered the men’s restroom at the Chester Medical Offices (Kern County), and noticed a young man lying on the floor in one of the stalls. His face was pale and he was nonresponsive. Read what happened next[17], and learn how Blanca’s quick thinking and calm demeanor may have saved this young man’s life.
On Monday, August 3rd, Blanca Alban was conducting her daily routine checks of the restrooms before leaving for the day. It was about 3:50 pm when she entered the men’s restroom at the Chester Medical Offices, and noticed a young man lying on the floor in one of the stalls. His face was pale and he was nonresponsive.
Quickly, Blanca ran to get some help. She saw Christina Ortega, medical office assistant and temperature screener. As they ran back to the restroom, Christina told Amie Garcia, customer service representative, to initiate the emergency response page, “Nurse STAT” and “Dial 911.”
Christina immediately crawled underneath the restroom stall door to unlock it. Blanca wasn’t frightened but remained calm and stayed with the young man until the STAT Team arrived.
Charge Nurse Ryan Greenleaf administered oxygen and an IV containing Narcan. The STAT Team took other appropriate interventions, and the patient stabilized and became responsive. It was later determined this incident was a result of a possible self-administered drug overdose.
A Different Outcome As it was late in the day when Blanca discovered the young man, there was a strong likelihood that no one would have gone into the restroom until the night crew arrived hours later. In that case, the young man might have faced a different outcome.
Blanca works for ABM, a Kaiser Permanente environmental services contractor, but is “very happy” to be part of the team at the Chester Medical Offices. She has worked at this facility for over 2 years and is highly regarded by the staff and physicians. Ryan Greenleaf stated, “Day in and day out Blanca does a fantastic job and always has a smile on her face. During what has become to be known as the ‘COVID Apocalypse of 2020,’ we have developed an even greater appreciation for her. She keeps us, our patients, and this entire MOB safe. She’s always wiping down chairs, cleaning doorknobs, wiping the stairwell handles, and everything else in between. Yesterday was just another example of how truly blessed we are to have Blanca as part of the Chester Team. On that day, she truly was that young man’s guardian angel.”
Chester MOB STAT Team Members Include:
Christina Ortega, medical office assistant
Angelina Bermudez, medical office assistant
Sheryl Gaona, medical office assistant
Kimi Brewer, RT
Phil Dang, MD
Richard Ferrell, RN (DA)
Amie Garcia, Service Representative
Ryan Greenleaf, RN (Charge Nurse)
Jill Adams, RN
In Appreciation of our Clinicians and other Front-line Staff
A message of gratitude to the people of Kaiser Permanente during this challenging time.
An important message from:
Greg A. Adams, Chairman and CEO, Kaiser Foundation Health Plan, Inc. and Hospitals
Edward M. Ellison, MD, Executive Medical Director/Chairman of the Board, Southern California Permanente Medical Group; Chairman of the Board and CEO, The Southeast Permanente Medical Group; Co-CEO, The Permanente Federation
Richard S. Isaacs, MD, FACS, CEO and Executive Director, The Permanente Medical Group; President and CEO, Mid-Atlantic Permanente Medical Group; Co-CEO, The Permanente Federation
As we enter the sixth month of the global COVID-19 pandemic, we want to take a moment to thank and salute the people of Kaiser Permanente who are passionately caring for our members and patients during this historic public health crisis.
Never before has the mission of Kaiser Permanente been so tested, and we are proud to say that we are able to meet this test because of the dedication, professionalism, and expertise of everyone who provides — directly and indirectly — the high-quality care and service that is at the core of that mission.
We know this time has not been easy. The challenges of the care environment are matched by struggles at home — keeping yourself and your family safe, making sure children get the education and support they need, and helping care for especially vulnerable friends and family.
We want you to know that Kaiser Permanente’s top priority is the safety of our patients and staff. Our evidence-based protocols in clinical facilities, distancing and hygiene guidance, and our efforts to ensure a reliable supply of personal protective equipment have helped minimize the risk of exposure for our staff members. We have increased our personal protective equipment supply by expanding our supplier base and working closely with our health care teams to develop and improve conservation efforts.
We will continue to support your safety and well-being. Please visit Here4You[19], our employee resource page, for updated information on this and other ways we are supporting the people of Kaiser Permanente. We are grateful to our exceptional teams and labor partners who have provided essential collaboration enabling us to come up with innovative solutions to unprecedented challenges.
When this pandemic is behind us, we will look back and take pride in how well we served our mission and each other. Thank you for everything you are doing to get us to that day. Please continue to take care of yourself and find the time to reflect on the positive difference you are making in the world.
A Message of Gratitude to our Clinicians and other Front-line Staff
A message of gratitude to the people of Kaiser Permanente during this challenging time
As we enter the sixth month of the global COVID-19 pandemic, we want to take a moment to thank and salute the people of Kaiser Permanente who are passionately caring for our members and patients during this historic public health crisis. Never before has the mission of Kaiser Permanente been so tested… read this important message from three of our senior leaders[20].
Computer-Related Strain a Pain for Kids & Parents: 6 Prevention Tips
Kaiser Permanente Ergonomic Expert On Reducing Computer-Related Strain
According to Kaiser Permanente West Los Angeles Medical Center ergonomic project manager Valentina Sendin, “Children now spend more than four hours a day on the computer,” (and in our home it’s more than that). “They experience back, neck, shoulder, wrist, thumb, hand and eye strain.” The key to avoiding computer- and phone-related injuries is in “proper furniture, better posture and good working habits” says Sendin, who offers 6 tips for healthier play and work while staying safer at home…including a great workaround for ill-fitting furniture. Read more in L.A. Parent[21].
Temporary Remote Work program extended to at least 12/31/20
As the COVID-19 pandemic continues to evolve, our top priority remains the health and safety of our employees, physicians, members, and the communities we serve. Last month, we announced an extension of remote work for all national functions, shared services, and regional employees currently participating in the Temporary Remote Work program. Today we are extending the work-from-home directive through at least December 31, 2020. More on the what, when, why, how here.[23]
The Temporary Remote Work program has been extended to at least December 31, 2020.
An important message from: Christian Meisner Senior Vice President and Chief Human Resources Officer, Kaiser Foundation Health Plan, Inc. and Hospitals
Susan Bigcraft Vice President of Administration and People & Leadership, General Counsel for Labor and Employment Law, The Permanente Federation
As the COVID-19 pandemic continues to evolve, our top priority remains the health and safety of our employees, physicians, members, and the communities we serve.
Last month, we announced an extension of remote work for all national functions, shared services, and regional employees currently participating in the Temporary Remote Work program. Today we are extending the work-from-home directive through at least December 31, 2020.
We made this decision based on the latest increase in COVID-19 cases and other important considerations, including the unknowns related to stay-at-home orders and the reopening of schools. Given the success of the Temporary Remote Work program and the ongoing COVID-19 response activities, it made sense to extend the program and further assess the situation at the end of the year. We will continue to communicate as the year progresses and we have more details.
It is important to know that Kaiser Foundation Health Plan and Hospitals, and Permanente Medical Group leaders may deploy employees to a facility earlier, including those who do not typically work in clinical care settings, to support care delivery or other essential operations. At this critical time in the pandemic, it is important that we embrace an “all-hands-on-deck” approach to meet the needs of safely caring for our members, our people, and our organization in response to COVID-19. Your ability to serve in a role and to be deployed in a different capacity or facility enables our clinical staff to focus on critical clinical work and is vital to our ability to meet our members’ needs. Employees scheduled to return to a work location will be notified well in advance and provided detailed guidance.
Reshaping our future
In the weeks ahead, leaders across the organization will take a bold look at how we can create a new Kaiser Permanente, building on our experiences with remote work that have fostered innovation, flexibility, and strong business and member outcomes. To continue to grow and retain our position as a recognized leader in high-quality, affordable health care, it’s vital that we leverage what we’ve learned from these unique circumstances to transform our organization for the future. The decisions we make now will ensure KP is stronger, more nimble, and furthers our mission while redefining what it means to be a best place to work.
Coming soon: employee survey
As part of this effort, employees currently working from home will receive a survey about remote work to provide feedback on their current experience and make suggestions for enhancements that would make it more engaging and productive. We will share updates with you as this work progresses.
Take care of yourself
In the meantime, it’s important to remember to take care of yourself and others. Be sure to check out the variety of support services, including mental health and wellness resources and our employee assistance program, at Here4You[19]. For the latest employee information related to COVID-19, see insideKP[24].
Where possible, avoid nonessential activities that could create unnecessary risk for exposure. And, follow recommended precautions including physical distancing, regular hand-washing, and importantly, wearing a mask anytime you’re in public or at a KP facility (for work or a medical appointment).
Thank you all for your continued dedication as we support each other and our communities during this unprecedented time.