Welcome Back NUHW Workers

Dear Colleague:

Welcome back to each of you, our valued staff, who were on strike from December 10 to December 15. We also want to express our deep appreciation and thanks to those who placed the needs of our patients first and stayed on the job during the work stoppage.

We look forward to our upcoming bargaining sessions with NUHW, so that we can reach a fair contract that will allow us to collectively move forward and continue to deliver outstanding care to our members and patients every day.

We respect the rights of each employee to work with and support their representative unions. At the same time, each of our employees also has the right not to be pressured or intimidated to participate in a work stoppage. We have strict policies in place to protect employees’ rights to choose whether or not they want to participate in lawful union activity.

As we return to post-strike operations, we understand there may be lingering differences of opinion about the work stoppage and other union-related issues. We ask that you remember we are here to care for members and patients either directly or indirectly and to set aside labor-related differences while we continue contract negotiations going forward. Each employee is expected to follow all applicable policies and rules, including our Principles of Responsibility and the policy against harassment in the work environment, regardless of any differences of opinion about union related issues. We expect and require all employees to treat each other with courtesy and respect and maintain an environment free of harassment. If you believe you have been subject to any of this behavior, you should inform your immediate supervisor and/or contact your Human Resources Department.

We know that you will continue doing what you have already proven you do so well – delivering the high quality care and service our members and patients expect and need to make their lives better.

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Please do not include any medical, personal, or confidential information in your comment. Conversation is strongly encouraged; however, Kaiser Permanente reserves the right to moderate comments as necessary to prevent medical, personal, and confidential information from being posted on this website. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off topic commentary. Finally, we reserve the right to change the posting guidelines at any time, at our sole discretion.

Kaiser Permanente Statement About NUHW Strike

As you may know, the National Union of Healthcare Workers, the union representing mental health workers at Kaiser Permanente, has called for a five-day strike this week.

We want our members and patients to know that during this strike, we are working hard to deliver high-quality care and services. All our hospitals and medical offices are open. Anyone in need of urgent mental health or other care will receive the services they require, although some non-urgent services are being rescheduled. We apologize for any inconvenience caused by this unnecessary strike.

It’s particularly disheartening that union leadership would call this strike during the holiday season, when many of our patients with mental health needs may be at their most vulnerable.

Alongside our therapists, Kaiser Permanente has been on a path to be the best mental health and addiction care program in the nation. The quality of the care we provide has been recognized by the state’s Office of the Patient Advocate, and by national quality organizations. We don’t think there is any other organization that is doing more than we are to make mental health care better in the United States. We are committed to doing even more, to innovate, to advance care, and to continually seek to improve what we do.

We have been hiring therapists, increasing our staff by 30 percent since 2015 – that’s more than 500 new therapists in California – even though there’s a national shortage. We’ve invested $175 million to expand and improve our mental health care offices, to provide environments that offer our patients convenience, comfort and privacy.

Kaiser Permanente is the highest paying employer for mental health workers in California. The union is demanding wage increases that would be even higher.

Across Kaiser Permanente in Southern California, the majority of psychologists earn $135,000 or more, and the majority of social workers earn $109,000 or more. In Northern California, the majority of psychologists earn $138,000 or more, and the majority of social workers earn $111,000 or more.

The union’s principal demands at the bargaining table have not been about improving care and access. Rather, in addition to seeking even higher wages and benefits, the union is demanding changes to performance standards that would reduce, not increase, the availability of mental health care for our patients.

  • The union wants to reduce the amount of time caregivers spend seeing patients, from an average of 75 percent of time they agreed to in 2015. This would mean fewer appointments for our patients.
  • Even though there is a shortage of caregivers, the union wants to stop Kaiser Permanente from working with highly qualified community therapists to ensure access to care for our patients.
  • Even worse, the union is discouraging community-based caregivers from treating our patients during this strike. In the union’s words, they are trying to “shut down mental health services” this week. This is irresponsible and dangerously insensitive to people in need of care.
  • And in full disclosure: we are seeking no takeaways in our contract proposal. We are offering wage increases which would keep our expert therapists among the best compensated in their profession, and continue to ensure that we attract and retain the most highly skilled professionals.

Despite the union leadership’s tactics, we are committed to responsibly reaching a new contract agreement. We value our therapists and are calling on them to talk to their union leadership and urge them to bargain constructively, and stop putting our patients in the middle of their contract demands.

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Please do not include any medical, personal, or confidential information in your comment. Conversation is strongly encouraged; however, Kaiser Permanente reserves the right to moderate comments as necessary to prevent medical, personal, and confidential information from being posted on this website. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off topic commentary. Finally, we reserve the right to change the posting guidelines at any time, at our sole discretion.

KPSC-NUHW Labor Update

December 5, 2018

A message to our therapists from Annie Russell, RN, chief operating officer, Southern California Permanente Medical Group; Arlene Peasnall, senior vice president, Human Resources Consulting, National Human Resources, Kaiser Permanente Health Plan and Hospitals; and Maryanne Malzone, interim senior vice president, Human Resources, Kaiser Permanente Southern California Health Plan and Hospitals, with today’s update on contract negotiations with the National Union of Healthcare Workers (NUHW) Psych-Social Workers Unit:

Representatives from Kaiser Permanente and NUHW’s Psych-Social Workers met today, December 5, for their 13th bargaining session. During the 5½-hour  meeting, discussions centered on incentives and compensation.

Incentives
Kaiser Permanente reviewed proposed incentive plans for Medical Social Workers and for Home Health employees. NUHW countered these proposals with a request to use the same incentive guidelines from the last contract for the first year of a new contract. Incentive guidelines for the remaining two years of a new contract would be collaboratively developed. Kaiser Permanente will review the union’s offer.

Compensation
NUHW presented a package proposal that included compensation as well as new, first-time proposals for psychiatry staffing and access. The union’s offer included a call for changes from the expired contract in their Health and Welfare, Retirement, Earned Time off, and Retirement Medical Health Benefits. Also proposed was the restoration of the defined benefit plan, reduced copays, medical subsidy, and a health medical account at levels higher than what existed in the recently expired contract signed three years ago.

NUHW proposed for the first year of any new contract revised across-the-board wage increases and a lump-sum payment, including a new wage increase for its Psych RNs. Other compensation topics discussed include a longevity step adjustment and pay differentials.

While the two sides are still far apart on compensation issues, Kaiser Permanente will review and evaluate today’s NUHW counter proposals.

Kaiser Permanente offered three dates for future bargaining sessions: December 17, December 20, and January 3, 2019.

Work Stoppage
Based on the continuation of bargaining and the ongoing exchange of proposals, Kaiser Permanente sees no reason for NUHW’s statewide strike scheduled for December 10 through December 15. It will interrupt patient care and could seriously impact vulnerable lives. Additionally, a strike, combined with the union’s negative claims about Kaiser Permanente’s mental health care, may well discourage patients from seeking the care they need. As health care professionals, your patients need you to be there for them. Patients should not be put in the middle of contract negotiations. Nor should our Psych-Social Workers and Healthcare Professionals be asked to sacrifice their income when continued earnest bargaining is the avenue to reaching a labor agreement.

We approach these negotiations sincerely with a desire to settle and reach a fair agreement. We hope the union will work with us to do the same.

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Please do not include any medical, personal, or confidential information in your comment. Conversation is strongly encouraged; however, Kaiser Permanente reserves the right to moderate comments as necessary to prevent medical, personal, and confidential information from being posted on this website. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off topic commentary. Finally, we reserve the right to change the posting guidelines at any time, at our sole discretion.

Updated Summary of KPSC Wildfire Assistance

An update and summary of disaster assistance resources for employees and physicians affected by Southern California’s Woolsey and Hill wildfires from Maryanne Malzone, interim senior vice president, Human Resources, KFH/HP, and Annie Russell, RN, chief operating officer, SCPMG:

With the full containment of the Woolsey and Hill wildfires, Los Angeles and Ventura county residents must now cope with their devastation. We want to remind our people who were affected by these terrible events that there is a range of assistance resources available to them. So far, the region has received 23 requests for support, including 2 requests for assistance due to the total loss of primary residences. We’d like to remind our Southern California employees and physicians, who haven’t been harmed by these events, that there are voluntary ETO/leave donation programs available for you to donate paid time off to impacted colleagues who may need additional paid time off to handle everything from seeking new homes to handling insurance and other legal or personal issues.

Additionally, we have learned that certain Hyatt Legal services will also be available for any impacted employees who are not currently enrolled. These services include reviewing insurance claims and federal aid documents, matters around damaged property, providing identify theft assistance due to lost personal documents, and more. If you need assistance, call the Customer Service Center at 800-821-6400. You’ll need to identify yourself as a KP employee and let them know that you’re interested in the document review and consultations services being offered as part of the Disaster Relief Plan. You may also use this URL to read more about this resource on My HR: https://epf.kp.org/wps/myportal/hr/home/information/hr/hrcommunications/announcements/announcementswhatsnew/metlifefire_scal-po-it

Please see the list of KP’s other relief resources below:

Assistance for Temporary Residences

  • Reimbursement for hotel, AirBnB, and BnB accommodations up to $250/day for a maximum of seven (7) nights for those employees and physicians whose owned or rented primary residence was destroyed or declared uninhabitable, or were under either mandatory evacuation order, or had a recommendation of evacuation. Use this link to download the form: https://www.kpscalfyi.org/wp-content/uploads/2018/11/KP_Accommodations.pdf
  • A $5,000 grant from Kaiser Permanente that does not require pay back is available to employees and physicians whose owned or primary residence has been destroyed by the Woolsey or Hall fires. Use this link to download the form: https://www.kpscalfyi.org/wp-content/uploads/2018/11/KP_5KGrant.pdf

Leave Sharing Programs

New Leave Sharing Plan Added to KPSC Wildfire Assistance Resources
This is a time-limited Leave Sharing Plan specifically for helping employees and physicians affected by the fires. KFHP/H and SCPMG employees may voluntarily donate a portion of their earned, but not yet paid, leave account balances into a Leave Sharing Bank whose funds will be designated for employee use. Physicians may also voluntarily donate a portion of their earned, but not yet paid, leave account balances into a Leave Sharing Bank or to a specific physician. These hours will be available for use by another physician or employee who was adversely affected by the recent fires in California in the counties covered by the California Emergency Services Act: Woolsey and Hill fires. See the November 15 KPSC Wildfire Update for full details.

Donations of hours and requests for them can be made starting November 14. We anticipate ending the program on March 1, 2019, and donated hours must be used by the recipient by the last pay period in April of 2019.

SCPMG Physicians’ leave sharing information and links:

Health Plan/Hospital and SCPMG employees leave sharing information and links:

  • Log into My HR, click on “Forms Finder”, and, in the “search forms” field, enter either the number 2030, or the number 2031 to access the forms. Please click on the links below to see samples and instructions on how to complete the forms:

    o Link to sample Form 2030 to Donate Hours
    o Link to sample Form 2031 to Request Hours

Conventional Assistance Programs
The current disaster resources include:

  1. Short Term Emergency Support
  2. Emergency Assistance Loans
  3. Financial Hardship Cash Outs of Vacation, Life Balance Days, and/or Earned Time Off Account Hours
  4. Retirement Plan Withdrawals

As always, employees may contact their local Human Resources department or the National Human Resources Service Center at 1-877-457-4772 with questions.

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Please do not include any medical, personal, or confidential information in your comment. Conversation is strongly encouraged; however, Kaiser Permanente reserves the right to moderate comments as necessary to prevent medical, personal, and confidential information from being posted on this website. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off topic commentary. Finally, we reserve the right to change the posting guidelines at any time, at our sole discretion.

Additional Disaster Resources for KPSC Employees and Physicians

A message from Maryanne Malzone, interim senior vice president, Human Resources, KFH/HP, and Annie Russell, RN, chief operating officer, SCPMG, two additional disaster assistance resources for employees and physicians affected by the Southern California Woolsey and Hill wildfires:

Recognizing the magnitude of impact that Southern California’s Woolsey and Hall wildfires have had on our people, Kaiser Permanente introduced an initial series of disaster assistance resources for employees and physicians on November 11. Enhancements to those resources were announced on November 15, and more services are being added today to help our people cope with the impact of these fires.

Kaiser Permanente is adding the following assistance services:

  • Reimbursement for hotel, AirBnB, and BnB accommodations up to $250/day for a maximum of seven (7) nights for those employees and physicians whose owned or rented primary residence was destroyed or declared uninhabitable, or were under either mandatory evacuation order, or had a recommendation of evacuation. Use this link to download the form: https://www.kpscalfyi.org/wp-content/uploads/2018/11/KP_Accommodations.pdf
  • A $5,000 grant from Kaiser Permanente that does not require pay back is available to employees and physicians whose owned or primary residence has been destroyed by the Woolsey or Hall fires. Use this link to download the form: https://www.kpscalfyi.org/wp-content/uploads/2018/11/KP_5KGrant.pdf

Below is the list of Kaiser Permanente’s other assistance resources:

New Leave Sharing Plan Added to KPSC Wildfire Assistance Resources
This is a time-limited Leave Sharing Plan specifically for helping employees and physicians affected by the fires. KFHP/H and SCPMG employees may voluntarily donate a portion of their earned, but not yet paid, leave account balances into a Leave Sharing Bank whose funds will be designated for employee use. Physicians may also voluntarily donate a portion of their earned, but not yet paid, leave account balances into a Leave Sharing Bank or to a specific physician. These hours will be available for use by another physician or employee who was adversely affected by the recent fires in California in the counties covered by the California Emergency Services Act: Woolsey and Hill fires. See the November 15 KPSC Wildfire Update for full details.

Donations of hours and requests for them can be made starting November 14. We anticipate ending the program on March 1, 2019, and donated hours must be used by the recipient by the last pay period in April of 2019.

SCPMG Physicians’ leave sharing information and links:

 Health Plan/Hospital and SCPMG employees leave sharing information and links:

  • Log into My HR, click on “Forms Finder”, and, in the “search forms” field, enter either the number 2030, or the number 2031 to access the forms. Please click on the links below to see samples and instructions on how to complete the forms:

o   Link to sample Form 2030 to Donate Hours
o   Link to sample Form 2031 to Request Hours

KPSC’s 2018 Wildfire Disaster Assistance Programs
The current disaster resources include:

  1. Short Term Emergency Support
  2. Emergency Assistance Loans
  3. Financial Hardship Cash Outs of Vacation, Life Balance Days, and/or Earned Time Off Account Hours
  4. Retirement Plan Withdrawals

As always, employees may contact their local Human Resources department or the National Human Resources Service Center at 1-877-457-4772 with questions.

 

Please enter your email, so we can follow up with you.
Please do not include any medical, personal, or confidential information in your comment. Conversation is strongly encouraged; however, Kaiser Permanente reserves the right to moderate comments as necessary to prevent medical, personal, and confidential information from being posted on this website. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off topic commentary. Finally, we reserve the right to change the posting guidelines at any time, at our sole discretion.

New Leave Sharing Plan Added to KPSC Wildfire Assistance Resources

A message from Maryanne Malzone, interim senior vice president, Human Resources, KFH/HP, and Annie Russell, RN, chief operating officer, SCPMG, regarding a new leave sharing plan for employees and physicians affected by the Southern California Woolsey and Hill wildfires:

Many of us have wanted to know what we can do to support our Kaiser Permanente colleagues affected by the recent fires in California. Therefore, we are announcing a time-limited Leave Sharing Plan specifically for helping employees and physicians affected by the fires. KFHP/H and SCPMG employees may voluntarily donate a portion of their earned, but not yet paid, leave account balances into a Leave Sharing Bank whose funds will be designated for employee use. Physicians may also voluntarily donate a portion of their earned, but not yet paid, leave account balances into a Leave Sharing Bank or to a specific physician. These hours will be available for use by another physician or employee who was adversely affected by the recent fires in California in the counties covered by the California Emergency Services Act: Woolsey and Hill fires.

Leave may be donated from accrued Vacation Bank account for physicians, and accrued Vacation and PTO or ETO accounts for union and non-union employees. Non-leave benefitted employees and pool physicians are not eligible to participate in this plan. This is a new program specifically for this government declared disaster and is in addition to our current PTO or ETO hours donation program for medical emergencies.

Employees may donate up to 20 hours of their accrued Vacation/PTO/ETO accounts into a donation bank for use by another employee who was adversely affected by the recent fires in California in multiple counties. Active physicians must retain at least 40 hours of accrued vacation for their own use to be eligible to donate to another physician who was adversely affected by the recent fires in California in multiple counties or into a donation bank.  Physicians may donate up to 40 hours in a calendar year.

Employees may request up to 40 hours and physicians who have exhausted their accrued vacation account may request up to their maximum annual vacation accrual.  The requested donated hours will be added to leave balances for purposes related to the loss of residence, damage of residence, or temporary home displacement due to the major disaster that requires absence from work.

Donations can be made and hours requested starting November 14, 2018. We anticipate ending the program on March 1, 2019, and donated hours must be used by the recipient by the last pay period in April of 2019.

SCPMG Physicians’ leave sharing information and links:

Health Plan/Hospital and SCPMG employees leave sharing information and links:

  • Log into My HR, click on “Forms Finder”, and, in the “search forms” field, enter either the number 2030, or the number 2031 to access the forms. Please click on the links below to see samples and instructions on how to complete the forms:

o Link to sample Form 2030 to Donate Hours
o Link to sample Form 2031 to Request Hours

You may also contact your local Human Resources Department and the National Human Resources Service Center at 1-877-457-4772 with questions.

Please see the Sunday, November 11 KPSC Wildfire Update for Kaiser Permanente Southern California’s other disaster resources and please check back for updates. 

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Please do not include any medical, personal, or confidential information in your comment. Conversation is strongly encouraged; however, Kaiser Permanente reserves the right to moderate comments as necessary to prevent medical, personal, and confidential information from being posted on this website. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off topic commentary. Finally, we reserve the right to change the posting guidelines at any time, at our sole discretion.

Afternoon Update, Sunday, November 11, 2018

The following information is for Kaiser Permanente employees and physicians to keep them aware of new developments in these wildfires. This page will be updated periodically as new, confirmed information is provided. Please inform colleagues about this website, kpscalfyi.org, which is accessible from any internet-connected phone, tablet, or computer.

STATUS AND IMPACT

Woolsey Fire
The state has enacted the Emergency Management Assistance to request assistance from other states to combat the Woolsey and Hill fires. Fire is now 83,275 acres with 10 percent containment, 177 structures destroyed. More than 250,000 people evacuated with more possible evacuations underway

  • The mandatory evacuation orders remain in effect for the cities of Malibu, Calabasas, Agoura Hills, Westlake Village, Hidden Hills, and communities of West Hills, Monte Nido, Gated Oaks and Topanga.
  • A Red Flag warning is in effect through Tuesday night due to high winds and dry conditions.
  • Road Closures:
    • Hwy 101 both directions at Valley Circle to Reyes Adobe.
    • Hwy 101 offramps at Camarillo Springs
    • Hwy 1 southbound (Pacific Coast Hwy) closed at Las Posas Rd. Bell Canyon Rd. at Valley Circle Blvd. Borchard at Los Vientos Dr.
    • Parts of 101 may be opened today (Sunday)

Hill Fire
Fire has charred 4,531 acres and is 65 percent contained

Evacuation Centers

  • Camarillo Community Center: 1605 E. Burnley St., Camarillo (accepting small animals)
  • Borchard Community Center: 190 Reino Rd. Newbury Park (accepting small animals)
  • Goebel Senior Adult Center: 1385 E. Janss Rd., Thousand Oaks (at capacity)
  • Thousand Oaks Teen Center: 1375 E. Janss Rd., Thousand Oaks
  • Rancho Santa Susana Recreation Center – 5005 Unit C Los Angeles Ave., Simi Valley (no animals accepted)
  • Taft Charter High School: 5461 Winnetka Ave., Woodland Hills (at capacity)
  • Pierce College: 7100 El Rancho Dr., Woodland Hills, CA 91371 (entrance off Desoto Ave)

School Closures

  • California State University Channel Islands
  • Cal Lutheran University (except for emergency personnel)
  • Moorpark Community College
  • Pepperdine University (Malibu and Calabasas campuses)
  • Ventura County Schools Closures, check the Ventura County Office of Education (www.vcoe.org)

EMPLOYEE AND PHYSICIAN ASSISTANCE

Our hope is that these disaster resources will offer individuals and families the help they need to cope with the difficulties and destruction resulting from these fires. If you are affected, below are links to information about Kaiser Permanente’s Disaster Assistance Program. NOTE: The following links to the assistance information and forms are posted on a website (kpscalfyi.org) that is accessible from any internet-connected phone, tablet, or computer. Please bookmark this location and check back for updates.

2018 Wildfire Disaster Assistance Program Description: https://www.kpscalfyi.org/wp-content/uploads/2018/11/KP_2018WildfireDisasterAssistanceProgram.pdf (Note: Individuals using this program are responsible for all tax or liabilities imposed upon them.)

2018 Wildfire Emergency Loan Program: https://www.kpscalfyi.org/wp-content/uploads/2018/11/KP_EmergencyLoanForm.pdf (This is information about emergency assistance loans detailed in the Wildfire Disaster Assistance Program.)

Short Term Emergency Support: https://www.kpscalfyi.org/wp-content/uploads/2018/11/KP_ShortTermAssistanceForm.pdf (Note: Individuals using this program are responsible for all tax or liabilities imposed upon them.)

Employee Assistance Program
Some of us may be either personally impacted or know of someone who is affected by the wildfire. If you need additional support, please use the services of KAISER PERMANENTE’s Employee Assistance Program. EAP counselors are licensed, trained clinicians who can assist with a wide range of work and personal issues. Click here for a list of EAP counselors by location.

Reminder: Protect Yourself and Those You Love
Your safety comes above everything else. So please keep yourself and your loved ones safe. It’s also important to take precautions to stay healthy if you or your family are in an area being impacted by the current fires — especially those with respiratory conditions like asthma and chronic obstructive pulmonary disease. We recommend that you:

  • Stay indoors and keep your windows closed (unless instructed otherwise).
  • Use “controller” steroid inhalers (like QVAR) as prescribed.
  • Use “quick relief” inhalers to help with shortness of breath.
  • If you have oxygen, use it if you have difficulty breathing.
  • Turn on your air conditioner to see if it helps, especially if it’s central air. If you have a window A/C unit, make sure the filter is clean.
  • Use fans in each room to help move the air in your house.
  • If you have difficulty breathing and would like medical advice you may reach our Appointment and Advice Call Center at 1-833-574-2273. If you think you have a medical emergency, call 911 for assistance.

Click here for more tips provided by the American Red Cross on heat safety measures, responding during a heat wave, and heat-related illnesses.

We will provide updates on any new developments, along with information about assistance programs, related to the region’s wildfires.

 IMPACT ON CARE AND SERVICES

All but 2 Kaiser Permanente medical facilities in the region are currently open and serving members during normal hours. Thousand Oaks Medical Office Buildings 2 and 3 are closed but Thousand Oaks Medical Office Building 1 remains open.

In addition, video visits and telephone appointments are available for primary care needs. If you have questions about scheduled appointments, you can contact our Appointment and Advice Call Center at 1-833-574-2273.

We will continue to evaluate the situation and provide more information as it becomes available.

Getting your prescriptions if you’re affected or displaced
If you need a prescription or refill, you can go to any open Kaiser Permanente pharmacy. To search for a pharmacy near you, visit our Facility Directory.

If you would like your non-urgent prescriptions mailed to you, you can order them online at our refill page or call our Southern California Mail Order Pharmacy at 1-866-206-2983. Please note, it may take 7-10 days to deliver your prescriptions via mail.

For information about member coverage or how to redirect or replace your prescriptions, or if your Kaiser Permanente ID card has been lost, call our Member Service Contact Center.

Member Service Contact Center
If you have questions about the information provided here, please call our Member Service Contact Center, open 24 hours a day, 7 days a week (closed holidays).

  • English: 1-800-464-4000 
  • Spanish: 1-800-788-0616
  • Chinese dialects: 1-800-757-7585
  • TTY: 711

When calling, be sure to let our Member Services representative know you’ve been affected by the wildfires.

FAQs

Q: What if I don’t have access to a computer in my new location and I need to find the Kaiser Permanente location that is closest to me?
A: You can download the Kaiser Permanente app on your phone and use it to help you manage your health (email your doctor, find nearby facilities, refill prescriptions, and more) while you are temporarily displaced. Once you download the app, you can use your user ID and password to sign on at kp.org.

Q: What if I can’t get to my regular Kaiser Permanente facility after being relocated?
A: You can go to the nearest open Kaiser Permanente facility. For members affected by the fires who need nonemergency or nonurgent care but who can’t get to a Kaiser Permanente facility: You should call the Appointment and Advice line at 1-833-574-2273 (1-833-KP4CARE) (TTY 711) to arrange for a clinical consultation. (When calling, you should let the representative know you’ve been affected by the recent wildfires.) If it’s determined that care shouldn’t be postponed, Kaiser Permanente will authorize you to schedule an out-of-plan office visit.

Q: I lost my Kaiser Permanente card and all photo ID in the fires. Will I be able to be seen at a Kaiser Permanente facility?
A: Yes. if you need to be seen at one of our facilities before your membership card and photo ID have been replaced, please let the Appointment Call Center representative know that you lost those items in the fires when you make your appointment. Then when you go into our facility, also let the receptionist know that you lost those items in the fires. They will allow you to be seen.

Q: Can I email my doctor’s office with questions?
A: Yes, if you’ve registered on kp.org, you can email your doctor’s office. If you haven’t registered yet, you can do so at kp.org/register. Then, you just have to use your user ID and password to sign on to kp.org. You’ll be able to email your doctor’s office with non-urgent questions, view immunization records, order prescription refills, make routine appointments, and more.

Q: Am I covered at nonKaiser Permanente pharmacies?
A: Yes, if you are displaced and residing outside of a Kaiser Permanente service area, you’ll be covered at non–Kaiser Permanente pharmacies per your Evidence of Coverage. If there is no nearby Kaiser Permanente pharmacy or if other assistance is needed, including redirecting mail order prescriptions, you should call the Kaiser Permanente Pharmacy Call Center at: For Southern California at 1-866-206-2983 (M-F 7am-7pm).

Q: Can I visit non–Kaiser Permanente facilities for emergency or urgent care?
A: Yes. You can get emergency care, urgent care, or otherwise authorized care at a non–Kaiser Permanente facility. If you reasonably believe you have an emergency medical condition, call 911 or go to the nearest emergency department. To be reimbursed, you can download the forms from kp.org, fill them out, and then mail them to our claims department.

Southern California members, mail to:
Kaiser Foundation Health Plan, Inc.
Claims Department
P.O. Box 7004
Oakland, CA 60242-7004

Q: How can I get help coping with the stress of this situation?
A: We’ve posted a range of useful information on kp.org, including guidance on coping with stress. Behavioral Health clinicians are also available to assist you. You can make a Behavioral Health appointment through the Appointment and Advice Call Center by calling: 1-833-574-2273 (Advice 24/7, Appointments during local business hours).

 

Please enter your email, so we can follow up with you.
Please do not include any medical, personal, or confidential information in your comment. Conversation is strongly encouraged; however, Kaiser Permanente reserves the right to moderate comments as necessary to prevent medical, personal, and confidential information from being posted on this website. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off topic commentary. Finally, we reserve the right to change the posting guidelines at any time, at our sole discretion.

Latest News for Southern California Wildfires

A message from Maryanne Malzone, interim senior vice president, Human Resources, Kaiser Permanente Southern California Health Plan and Hospitals, and Annie Russell, RN, chief operating officer, Southern California Permanente Medical Group, announcing the availability of emergency assistance for employees and physicians affected by Southern California’s wildfires:

Given the current scale of impact of Southern California’s ongoing wildfires and the uncertainty about containment timing, we knew that Kaiser Permanente employees and physicians could be impacted and may have to leave their homes. We want to let our people, who are affected by these events, know they are in our thoughts and that Kaiser Permanente’s assistance and support programs are available.

Our hope is that these disaster resources will offer individuals and families the help they need to cope with the difficulties and destruction resulting from these fires. If you are affected, here are links to information about Kaiser Permanente’s Disaster Assistance Program:

2018 Wildfire Disaster Assistance Program Description:
https://www.kpscalfyi.org/wp-content/uploads/2018/11/KP_2018WildfireDisasterAssistanceProgram.pdf
(Note: Individuals using this program are responsible for all tax or liabilities imposed upon them.)

2018 Wildfire Emergency Loan Program:
https://www.kpscalfyi.org/wp-content/uploads/2018/11/KP_EmergencyLoanForm.pdf
(This is information about emergency assistance loans detailed in the Wildfire Disaster Assistance Program.)

Short Term Emergency Support:
https://www.kpscalfyi.org/wp-content/uploads/2018/11/KP_ShortTermAssistanceForm.pdf
(Note: Individuals using this program are responsible for all tax or liabilities imposed upon them.)

NOTE: The above links to the assistance information and forms are posted on a website that is accessible from any internet-connected phone, tablet, or computer. Please bookmark this location and check back for updates.

Employee Assistance Program
Some of us may be either personally impacted or know of someone who is affected by the wildfire. If you need additional support, please use the services of KP’s Employee Assistance Program. EAP counselors are licensed, trained clinicians who can assist with a wide range of work and personal issues. Click here for a list of EAP counselors by location.

Reminder: Protect Yourself and Those You Love
Your safety comes above everything else. So please keep yourself and your loved ones safe. It’s also important to take precautions to stay healthy if you or your family are in an area being impacted by the current fires — especially those with respiratory conditions like asthma and chronic obstructive pulmonary disease. We recommend that you:

  • Stay indoors and keep your windows closed (unless instructed otherwise).
  • Use “controller” steroid inhalers (like QVAR) as prescribed.
  • Use “quick relief” inhalers to help with shortness of breath.
  • If you have oxygen, use it if you have difficulty breathing.
  • Turn on your air conditioner to see if it helps, especially if it’s central air. If you have a window A/C unit, make sure the filter is clean.
  • Use fans in each room to help move the air in your house.

Click here for more tips provided by the American Red Cross on heat safety measures, responding during a heat wave, and heat-related illnesses.

We will provide updates on any new developments, along with information about assistance programs, related to the region’s wildfires.

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A message from Julie and Ed on the tragic event in Thousand Oaks

This morning, we woke up to the news of yet another tragic event—once again in one of our Southern California communities. Many of us may even be learning of friends, family, and acquaintances with personal connections.

Our hearts are breaking for those who lost their lives and the loved ones who are grieving a sudden, unfathomable loss. We’ve already heard that many of the victims may be college-aged and one law enforcement officer lost his life in the line of duty.

Moments like this leave our hearts and minds searching for answers. Over the next days and weeks, we will learn more about a motive, the stories of those whose lives were taken too soon, and pictures of heroism in the face of violence. As we do, this will sadden us and bring up feelings about past, similar events.  That’s why we want to take a moment to remind you that our Employee Assistance Program (EAP) and our Physician Assistance Program are available for support as needed along with our internal KP mental health professionals.

While we struggle as a nation with how to prevent and stop moments like these, we’re grateful that Kaiser Permanente has taken a leadership role by funding important research into gun violence. As part of the health care community and as caregivers, we all have a role in building the world we want. These efforts can take many forms, whether it be watching for signs, listening to others with an open heart, or connecting those in need to critical services. We all need to be aware, which is the central part of our work around building a Safe, Secure, and Respectful environment.

Kindness goes further than we may think, and today, we could all use a little more kindness.

Be well and take care of yourselves, your families, and each other.

Julie and Ed

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Please do not include any medical, personal, or confidential information in your comment. Conversation is strongly encouraged; however, Kaiser Permanente reserves the right to moderate comments as necessary to prevent medical, personal, and confidential information from being posted on this website. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off topic commentary. Finally, we reserve the right to change the posting guidelines at any time, at our sole discretion.

KPSC-NUHW Psych-Social Workers Labor Update

November 7, 2018

A message from Arlene Peasnall, senior vice president, Human Resources Consulting, National Human Resources, Kaiser Permanente Health Plan and Hospitals, and Annie Russell, RN, chief operating officer, Southern California Permanente Medical Group, with today’s update on contract negotiations with the National Union of Healthcare Workers (NUHW) Psych-Social Workers Unit. Please print and share the attachment with your Psych-Social Worker employees:

Representatives from Kaiser Permanente and the NUHW Psych-Social Workers unit held their 12th bargaining session today. The meeting, which ran for approximately 5 hours, concerned Kaiser Permanente’s incentive plan and metrics proposal.

This plan affects NUHW-represented employees working in Psychiatry, Addiction Medicine, and Medical Social Services. Kaiser Permanente had planned to discuss its incentive and metrics proposal with the Home Health employees unit as well; however, the employer’s representatives for that unit were not available. Talks about this proposal with the Home Health unit will be held at a future meeting.

There continues to be a significant difference between the compensation proposals made by NUHW and Kaiser Permanente. Kaiser Permanente looks forward to bargaining in good faith on these differences and advancing the bargaining process to reach a fair agreement.

There were no tentative agreements reached at today’s meeting. December 3 or December 17 were offered as tentative dates for next bargaining.

Contract negotiations to reach a new labor agreement with NUHW began on July 9.

NOTE: The KPSC Labor Update is also available online from any Internet-accessible tablet, or smart phone, tablet, or computer at: kpscalfyi.org

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Please do not include any medical, personal, or confidential information in your comment. Conversation is strongly encouraged; however, Kaiser Permanente reserves the right to moderate comments as necessary to prevent medical, personal, and confidential information from being posted on this website. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off topic commentary. Finally, we reserve the right to change the posting guidelines at any time, at our sole discretion.

KPSC-NUHW Psych-Social Workers Labor Update

October 24, 2018

A message from Arlene Peasnall, senior vice president, Human Resources, Kaiser Permanente Southern California Health Plan and Hospitals, and Annie Russell, RN, chief operating officer, Southern California Permanente Medical Group, with today’s update on contract negotiations with the National Union of Healthcare Workers (NUHW) Psych-Social Workers Unit:

 Representatives from Kaiser Permanente and the NUHW Psych-Social Workers unit held their 11th bargaining session today. Contract negotiations to produce a new labor agreement began on July 9.

Kaiser Permanente presented a counter proposal to NUHW’s compensation offer made on August 31. It presented across-the-board wage increases and annual lump-sum payments that it viewed as competitive with the marketplace. Kaiser Permanente’s counter also included maintaining the provisions established under the 2015 to 2018 Collective Bargaining Agreement for differentials/reimbursements, Health and Welfare, Earned Time Off, Retirement Plans, and the Retiree Medical Program. It also offered to continue the incentive plan award to a maximum of $5000.

Also proposed were specific incentive plans for Medical Social Services and Home Health. Changes to the incentive plan metrics were also proposed.

Union representatives expressed dissatisfaction with the counter offer. Kaiser Permanente looks forward to discussing the differences between the NUHW compensation proposal and Kaiser Permanente’s counter offer at the next bargaining session to be held on November 7.

 

 

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Please do not include any medical, personal, or confidential information in your comment. Conversation is strongly encouraged; however, Kaiser Permanente reserves the right to moderate comments as necessary to prevent medical, personal, and confidential information from being posted on this website. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off topic commentary. Finally, we reserve the right to change the posting guidelines at any time, at our sole discretion.