Latest News for Southern California Wildfires

The following information is for Kaiser Permanente employees and physicians to keep them aware of new developments in these wildfires. This page will be updated periodically throughout the day as new, confirmed information is provided.

STATUS AND IMPACT

Morning Update, Monday, December 11, 2017

Red flag warnings of the onset of critical weather or dry conditions that could increase wildfire activity are expected to continue through Monday evening. These conditions will focus over much of Los Angeles, Ventura, and Santa Barbara counties. Winds are expected to diminish in San Diego County this evening and over all other Southern California areas late Monday.

Kaiser Permanente has experienced no additional impact on its operations in wildfire areas. The Thomas fire’s burn area increased slightly, but containment continues to improve. All other fire containment areas also improved.

State of Emergency declared for Santa Barbara County
Governor Brown has requested Presidential Emergency Declaration for Southern California fires.

Here are the updates:

  • Creek Fire (Tujunga/Lakeview) – 15,619 acres, 95% containment
  • Lilac Fire (San Diego) – 4,100 acres, 92% containment
  • Rye Fire (Santa Clarita) – 6,049 acres, 96% containment
  • Skirball Fire (Bel Air) – 422 acres, 85% containment
  • Thomas Fire (Ventura/Santa Paula/Ojai) – 234,200 acres, 20% containment

Total acres burned in these fires as of this report, 256,690
Fire Update Source: http://www.fire.ca.gov/current_incidents

The Liberty Fire (Murietta), Little Mountain (San Bernardino), and Meyers Fire (Devore) are 100 percent contained. Unless these fires re-emerge, they will not be included in this report.

IMPACT ON KP CARE DELIVERY

Los Angeles Medical Center – Normal operations.

Panorama City Medical Center – Normal operations, no impacts.

Riverside Medical Center – Normal operations.

San Diego Medical CenterNormal operations.

San Diego Zion Medical Center – Normal operations.

West Los Angeles Medical Center – Normal operations.

Woodland Hills Medical Center – Normal operations. In other Woodland Hills service area news:

  • Service by Community Memorial Hospital (CMH), a KP contracted facility serving Ventura County, has patient census of 40. Its ER status is yet to be determined. CMH will resume elective procedures on Tuesday, December 12. CMH is still housing 48 Ojai Valley Hospital patients – plans to transport back to Ojai starting on Monday, December 11.
  • Medical Offices are operational except the “Vista” Ventura MOB. This location is  permanently closed to members, but not due to the fires. New medical offices at 4949 Market St. in Ventura will replace this facility and are scheduled to open on Monday, December 11.
  • Camarillo continues normal operations.
  • Oxnard 1 is operational. Oxnard 2 will maintain normal weekend operating hours.
  • Oxnard Pharmacy is open on Saturday and Sunday, 9 a.m. to 4:30 p.m.
  • Behavioral Health MOB at 1000 Hill St. will keep Saturday appointments.

Video visits and telephone appointments are available for primary care needs. Members with questions about scheduled appointments should contact the Southern California Appointment and Advice Call Center at 1-888-576-6225.

Members who need a prescription or refill can go to any open Kaiser Permanente pharmacy. If there is no nearby KP pharmacy or if other assistance is needed, including redirecting mail order prescriptions, members should call our Pharmacy Call Center at 1-866-206-2983.

FOR ASSISTANCE

Kaiser Permanente employees and physicians have been impacted by these disasters – either due to evacuations or the loss of homes. We want our people to know that if they’ve been affected by these wildfires, we will ensure access  to KP emergency assistance programs. Our hope is that these resources will give individuals and families the help they need to cope with the difficulties and destruction these fires have created. Please see below for links to KP’s disaster assistance information:

2017 Wildfire Disaster Assistance Program:
http://insidekp.kp.org/scal/portal/documents/2017_WildfireDisasterAssistanceProgram.pdf (Note: Individuals are responsible for any and all tax or liabilities imposed upon them through the use of this program.)

2017 Wildfire Disaster Form:
http://insidekp.kp.org/scal/portal/documents/2017_WildfireDisaster_Forms.pdf  (Apply for short term emergency support.)

Promissory Note Template:
http://insidekp.kp.org/scal/portal/documents/2017_PromissoryNote_Template.pdf (This is information about emergency assistance loans detailed in the Wildfire Disaster Assistance Program.)

Information Regarding Emergency Pay Practices and Employee Assistance Program Enhancements:
http://insidekp.kp.org/scal/portal/feature_stories/2017/120817_EmergencyPayPracticesWildfires.html

(Note: This is information is from KPSC Human Resources Communications)

Some of us may be either personally impacted or know of someone who is affected by the wildfires. If you need additional support, please use the services of KP’s Employee Assistance Program (EAP). EAP counselors are licensed, trained clinicians who can assist with a wide range of work and personal issues. Click here for a list of EAP counselors by location.

FAQS

Q: Are Kaiser Permanente facilities still open in the areas affected by the fires?
A:
If you have been temporarily relocated due to the fires, you can go to kp.org/facilities to find the Kaiser Permanente medical office facility locations, departments, and services that are nearest to you.Walk-in services and pharmacy are available at 2200 East Gonzales Road in Oxnard.In addition, video visits and telephone appointments are available for primary care needs.If you have questions about scheduled appointments, or to make an appointment at a facility you don’t normally use, you can contact our Appointment and Advice Call Center at 1-888-576-6225. (Or see specific area numbers listed in Q&A # 5).

Q: How can I get my prescriptions and medications if my normal location is closed?
A:
If you need a prescription or refill, you can go to any open Kaiser Permanente pharmacy.If there is no nearby Kaiser Permanente pharmacy or if other assistance is needed, including redirecting mail order prescriptions, you should call the Kaiser Permanente Pharmacy Call Center. For Southern California, call 1-866-206-2983.

Mail-order prescriptions: If you’ve been relocated, you can arrange to have your prescriptions sent to your temporary address by going online at kp.org/refill or by calling our mail-order pharmacy at (same number as above).

When requesting prescriptions, you should let the pharmacy representative know you’ve been affected by the recent wildfires and have been displaced.

Q: Where can I call to find out where someone evacuated from the Vista del Mar Hospital was transferred?
A:
Kaiser Permanente patients who were in the Vista del Mar Hospital before the fire have been transferred to the Las Encinas Mental Health Hospital in Pasadena. You can call 805-449-3575 for information.

Q: If I am temporarily relocated and need nonemergency or nonurgent care, can I go online to find the Kaiser Permanente facility that is closest to me?
A:
Yes. Simply go to kp.org/facilities to find the Kaiser Permanente medical office facility locations, departments, and services that are nearest to you.

Q: What if I don’t have access to a computer in my new location and I need to find the Kaiser Permanente location that is closest to me?
A:
You can download the Kaiser Permanente app on your phone and use it to help you manage your health (email your doctor, find nearby facilities, refill prescriptions, and more) while you are temporarily displaced. Once you download the app, you can use your user ID and password to sign on at kp.org. For more information, you can contact our Appointment and Advice Call Center:

In Southern California:

Call your local appointment and advice line from 7 a.m. to 7 p.m.

    • Antelope Valley: 1-877-554-4404
    • Baldwin Park and surrounding areas: 1-800-780-1277
    • Downey and surrounding areas: 1-800-823-4040
    • Fontana, Ontario, and surrounding areas: 1-888-750-0036
    • Kern County: 1-877-524-7373
    • Metro Los Angeles: 1-800-954-8000
    • Orange County: 1-888-988-2800
    • Panorama City and surrounding areas:1-888-778-5000
    • Riverside and Coachella: 1-866-984-7483
    • San Diego: 1-800-290-5000
    • South Bay: 1-800-780-1230
    • Woodland Hills and surrounding areas (including western Ventura): 1-888-515-3500

For advice after regular hours, call 1-888-576-6225, Monday through Friday, 7 p.m. to 7 a.m., and weekends, 24 hours a day.

For displaced members temporarily residing outside California: You might qualify for visiting member coverage.

Q: What if I don’t have access to a computer in my new location and I need to find the Kaiser Permanente location that is closest to me?
A:
You can download the Kaiser Permanente app on your phone and use it to help you manage your health (email your doctor, find nearby facilities, refill prescriptions, and more) while you are temporarily displaced. Once you download the app, you can use your user ID and password to sign on at kp.org.

Q: What if I can’t get to my regular Kaiser Permanente facility after being relocated?
A:
You can go to the nearest open Kaiser Permanente facility. For members affected by the fires who need nonemergency or nonurgent care but who can’t get to a Kaiser Permanente facility: You should call your local appointment and advice line to arrange for a clinical consultation. (When calling, you should let the representative know you’ve been affected by the recent wildfires.) If it’s determined that care shouldn’t be postponed, KP will authorize you to schedule an out-of-plan office visit.

Q: I lost my Kaiser Permanente card and all photo ID in the fires. Will I be able to be seen at a Kaiser Permanente facility?
A:
Yes. if you need to be seen at one of our facilities before your membership card and photo ID have been replaced, please let the appointment call center representative know that you lost those items in the fires when you make your appointment. Then when you go into our facility, also let the receptionist know that you lost those items in the fires. They will allow you to be seen.

Q: Can I email my doctor’s office with questions?
A:
Yes, if you’ve registered on kp.org, you can email your doctor’s office. If you haven’t registered yet, you can do so at kp.org/register. Then, you just have to use your user ID and password to sign on to My Health Manager at kp.org. You’ll be able to email your doctor’s office with non-urgent questions, view immunization records, order prescription refills, make routine appointments, and more.

Q: Am I covered at nonKaiser Permanente pharmacies?
A:
Yes, if you are displaced and residing outside of a Kaiser Permanente service area, you’ll be covered at non–Kaiser Permanente pharmacies per your Evidence of Coverage. If there is no nearby Kaiser Permanente pharmacy or if other assistance is needed, including redirecting mail order prescriptions, you should call the Kaiser Permanente Pharmacy Call Center at: For Southern California at 1-866-206-2983.

Q: Can I visit non–Kaiser Permanente facilities for emergency or urgent care?
A:
Yes. You can get emergency care, urgent care, or otherwise authorized care at a non–Kaiser Permanente facility. If you reasonably believe you have an emergency medical condition, call 911 or go to the nearest emergency department.To be reimbursed, you can download the forms from kp.org, fill them out, and then mail them to our claims department.

Southern California members, mail to:
Kaiser Foundation Health Plan, Inc.
Claims Department
P.O. Box 7004
Oakland, CA 60242-7004

ADDITIONAL INFORMATION