The following information is for Kaiser Permanente employees and physicians to keep them aware of new developments in these wildfires. This page will be updated periodically as new, confirmed information is provided. Please inform colleagues about this website, kpscalfyi.org, which is accessible from any internet-connected phone, tablet, or computer.
STATUS AND IMPACT
The state has enacted the Emergency Management Assistance to request assistance from other states to combat the Woolsey and Hill fires. Fire is now 83,275 acres with 10 percent containment, 177 structures destroyed. More than 250,000 people evacuated with more possible evacuations underway
- The mandatory evacuation orders remain in effect for the cities of Malibu, Calabasas, Agoura Hills, Westlake Village, Hidden Hills, and communities of West Hills, Monte Nido, Gated Oaks and Topanga.
- A Red Flag warning is in effect through Tuesday night due to high winds and dry conditions.
- Road Closures:
- Hwy 101 both directions at Valley Circle to Reyes Adobe.
- Hwy 101 offramps at Camarillo Springs
- Hwy 1 southbound (Pacific Coast Hwy) closed at Las Posas Rd. Bell Canyon Rd. at Valley Circle Blvd. Borchard at Los Vientos Dr.
- Parts of 101 may be opened today (Sunday)
Fire has charred 4,531 acres and is 65 percent contained
- Camarillo Community Center: 1605 E. Burnley St., Camarillo (accepting small animals)
- Borchard Community Center: 190 Reino Rd. Newbury Park (accepting small animals)
- Goebel Senior Adult Center: 1385 E. Janss Rd., Thousand Oaks (at capacity)
- Thousand Oaks Teen Center: 1375 E. Janss Rd., Thousand Oaks
- Rancho Santa Susana Recreation Center – 5005 Unit C Los Angeles Ave., Simi Valley (no animals accepted)
- Taft Charter High School: 5461 Winnetka Ave., Woodland Hills (at capacity)
- Pierce College: 7100 El Rancho Dr., Woodland Hills, CA 91371 (entrance off Desoto Ave)
- California State University Channel Islands
- Cal Lutheran University (except for emergency personnel)
- Moorpark Community College
- Pepperdine University (Malibu and Calabasas campuses)
- Ventura County Schools Closures, check the Ventura County Office of Education (www.vcoe.org)
EMPLOYEE AND PHYSICIAN ASSISTANCE
Our hope is that these disaster resources will offer individuals and families the help they need to cope with the difficulties and destruction resulting from these fires. If you are affected, below are links to information about Kaiser Permanente’s Disaster Assistance Program. NOTE: The following links to the assistance information and forms are posted on a website (kpscalfyi.org) that is accessible from any internet-connected phone, tablet, or computer. Please bookmark this location and check back for updates.
2018 Wildfire Disaster Assistance Program Description: https://www.kpscalfyi.org/wp-content/uploads/2018/11/KP_2018WildfireDisasterAssistanceProgram.pdf (Note: Individuals using this program are responsible for all tax or liabilities imposed upon them.)
2018 Wildfire Emergency Loan Program: https://www.kpscalfyi.org/wp-content/uploads/2018/11/KP_EmergencyLoanForm.pdf (This is information about emergency assistance loans detailed in the Wildfire Disaster Assistance Program.)
Short Term Emergency Support: https://www.kpscalfyi.org/wp-content/uploads/2018/11/KP_ShortTermAssistanceForm.pdf (Note: Individuals using this program are responsible for all tax or liabilities imposed upon them.)
Employee Assistance Program
Some of us may be either personally impacted or know of someone who is affected by the wildfire. If you need additional support, please use the services of KAISER PERMANENTE’s Employee Assistance Program. EAP counselors are licensed, trained clinicians who can assist with a wide range of work and personal issues. Click here for a list of EAP counselors by location.
Reminder: Protect Yourself and Those You Love
Your safety comes above everything else. So please keep yourself and your loved ones safe. It’s also important to take precautions to stay healthy if you or your family are in an area being impacted by the current fires — especially those with respiratory conditions like asthma and chronic obstructive pulmonary disease. We recommend that you:
- Stay indoors and keep your windows closed (unless instructed otherwise).
- Use “controller” steroid inhalers (like QVAR) as prescribed.
- Use “quick relief” inhalers to help with shortness of breath.
- If you have oxygen, use it if you have difficulty breathing.
- Turn on your air conditioner to see if it helps, especially if it’s central air. If you have a window A/C unit, make sure the filter is clean.
- Use fans in each room to help move the air in your house.
- If you have difficulty breathing and would like medical advice you may reach our Appointment and Advice Call Center at 1-833-574-2273. If you think you have a medical emergency, call 911 for assistance.
Click here for more tips provided by the American Red Cross on heat safety measures, responding during a heat wave, and heat-related illnesses.
We will provide updates on any new developments, along with information about assistance programs, related to the region’s wildfires.
IMPACT ON CARE AND SERVICES
All but 2 Kaiser Permanente medical facilities in the region are currently open and serving members during normal hours. Thousand Oaks Medical Office Buildings 2 and 3 are closed but Thousand Oaks Medical Office Building 1 remains open.
In addition, video visits and telephone appointments are available for primary care needs. If you have questions about scheduled appointments, you can contact our Appointment and Advice Call Center at 1-833-574-2273.
We will continue to evaluate the situation and provide more information as it becomes available.
Getting your prescriptions if you’re affected or displaced
If you need a prescription or refill, you can go to any open Kaiser Permanente pharmacy. To search for a pharmacy near you, visit our Facility Directory.
If you would like your non-urgent prescriptions mailed to you, you can order them online at our refill page or call our Southern California Mail Order Pharmacy at 1-866-206-2983. Please note, it may take 7-10 days to deliver your prescriptions via mail.
For information about member coverage or how to redirect or replace your prescriptions, or if your Kaiser Permanente ID card has been lost, call our Member Service Contact Center.
Member Service Contact Center
If you have questions about the information provided here, please call our Member Service Contact Center, open 24 hours a day, 7 days a week (closed holidays).
- English: 1-800-464-4000
- Spanish: 1-800-788-0616
- Chinese dialects: 1-800-757-7585
- TTY: 711
When calling, be sure to let our Member Services representative know you’ve been affected by the wildfires.
Q: What if I don’t have access to a computer in my new location and I need to find the Kaiser Permanente location that is closest to me?
A: You can download the Kaiser Permanente app on your phone and use it to help you manage your health (email your doctor, find nearby facilities, refill prescriptions, and more) while you are temporarily displaced. Once you download the app, you can use your user ID and password to sign on at kp.org.
Q: What if I can’t get to my regular Kaiser Permanente facility after being relocated?
A: You can go to the nearest open Kaiser Permanente facility. For members affected by the fires who need nonemergency or nonurgent care but who can’t get to a Kaiser Permanente facility: You should call the Appointment and Advice line at 1-833-574-2273 (1-833-KP4CARE) (TTY 711) to arrange for a clinical consultation. (When calling, you should let the representative know you’ve been affected by the recent wildfires.) If it’s determined that care shouldn’t be postponed, Kaiser Permanente will authorize you to schedule an out-of-plan office visit.
Q: I lost my Kaiser Permanente card and all photo ID in the fires. Will I be able to be seen at a Kaiser Permanente facility?
A: Yes. if you need to be seen at one of our facilities before your membership card and photo ID have been replaced, please let the Appointment Call Center representative know that you lost those items in the fires when you make your appointment. Then when you go into our facility, also let the receptionist know that you lost those items in the fires. They will allow you to be seen.
Q: Can I email my doctor’s office with questions?
A: Yes, if you’ve registered on kp.org, you can email your doctor’s office. If you haven’t registered yet, you can do so at kp.org/register. Then, you just have to use your user ID and password to sign on to kp.org. You’ll be able to email your doctor’s office with non-urgent questions, view immunization records, order prescription refills, make routine appointments, and more.
Q: Am I covered at non–Kaiser Permanente pharmacies?
A: Yes, if you are displaced and residing outside of a Kaiser Permanente service area, you’ll be covered at non–Kaiser Permanente pharmacies per your Evidence of Coverage. If there is no nearby Kaiser Permanente pharmacy or if other assistance is needed, including redirecting mail order prescriptions, you should call the Kaiser Permanente Pharmacy Call Center at: For Southern California at 1-866-206-2983 (M-F 7am-7pm).
Q: Can I visit non–Kaiser Permanente facilities for emergency or urgent care?
A: Yes. You can get emergency care, urgent care, or otherwise authorized care at a non–Kaiser Permanente facility. If you reasonably believe you have an emergency medical condition, call 911 or go to the nearest emergency department. To be reimbursed, you can download the forms from kp.org, fill them out, and then mail them to our claims department.
Southern California members, mail to:
Kaiser Foundation Health Plan, Inc.
P.O. Box 7004
Oakland, CA 60242-7004
Q: How can I get help coping with the stress of this situation?
A: We’ve posted a range of useful information on kp.org, including guidance on coping with stress. Behavioral Health clinicians are also available to assist you. You can make a Behavioral Health appointment through the Appointment and Advice Call Center by calling: 1-833-574-2273 (Advice 24/7, Appointments during local business hours).