KPSC Receives Excellent Accreditation in NCQA National Report Card


The National Committee for Quality Assurance, which issues report cards to health care organizations based on measurement, transparency and accountability, has awarded Kaiser Permanente Southern California with its highest status of “Excellent Accreditation.” The 3-year accreditation follows a rigorous and extensive survey of our organization’s Commercial and Medicare operations in the Southern California Region. NCQA Report Cards examine how well doctors, other clinicians, practices, health insurance plans and other national health care organizations perform. More here about this prestigious recognition.

KPSC Receives Excellent Accreditation in NCQA National Report Card

The National Committee for Quality Assurance, which issues report cards to health care organizations based on measurement, transparency and accountability, has awarded Kaiser Permanente Southern California with its highest status of “Excellent Accreditation.”

The 3-year accreditation follows a rigorous and extensive survey of our organization’s Commercial and Medicare operations in the Southern California Region.

“Our medical teams go above and beyond to care for the health and well-being of our 4.6 million Southern California members by delivering high-quality, affordable and compassionate care day in and day out, year after year,” said Julie Miller-Phipps, president, KFHP/H, Kaiser Permanente Southern California, “This is a testament to the dedication and commitment of each and every one at Kaiser Permanente. We know people have choices when it comes to their health care needs, and Kaiser Permanente is proud to have earned the trust of millions of residents across this region who depend on us for their health care needs.”

“Our physicians and care teams have a strong and unrelenting commitment to medical excellence,” said Ed Ellison, MD, executive medical director, Southern California Permanente Medical Group. “The NCQA designation reflects the expertise, dedication and focus of our physicians and health care professionals to delivering excellent, person-centered care each and every day designed around our patients’ medical and health needs.”

NCQA Report Cards examine how well doctors, other clinicians, practices, health insurance plans and other national health care organizations perform. Achieving recognition, accreditation and/or certification means there are processes in place that define the organizations as being “patient-centered.”

Click here to view the full report card.

Kaiser Permanente wishes to recognize and thank the following individuals for their dedication (in alphabetical order)
  • Alicia A. Cortez, manager, SCAL Network Development & Administration
  • Alyson K. Mizuno Kubo, pharmacy pricing manager, SCAL Pharmacy Benefits & Business Development
  • Ana Nodhal, senior consultant, Member Services Quality and Risk Department
  • Anthony R Encinas, senior manager, SCAL Regional Service and Access
  • Armand Y. Debesirian, senior consultant , Regional Administration Services Behavioral Health
  • Arpine Oganyan, project manager II, SCPMG Performance Assessment
  • Ashley L. Williams, regulatory practice specialist, SCAL Regional Service and Access
  • Cam H Duong, senior regulatory consultant, Provider Delivery Systems, Health Plan Regulatory Services
  • Catherine G. Berman, director, SCAL Professional Contracts and Network Management
  • Chong Y. Kim, practice leader, SCPMG Performance Assessment
  • Christopher D. Stewart, senior consultant, SCAL Medical Group Administration
  • Dan Prince, director, SCAL RIMS – Health Plan Regulatory Services
  • Daniel McKinley, senior consultant, SCAL RIMS – Health Plan Regulatory Services
  • Darla S. Holland , assistant regional medical director, SCPMG, Value Demonstration; Physician Market Leader, National Accounts
  • Della D Williams, director, SCAL Quality Program Management
  • Donna J. Jones, practice specialist, Regional Utilization Compliance
  • Elisa Gilchrist-Morris, quality assurance specialist, NCAL Special Services/Clinical Review Department
  • Elizabeth L. Loughren, managerial senior consultant, Regional Medical Technology and Guidelines
  • Elizabeth X. Hamilton, practice specialist, SCAL Regional Behavioral Health Care
  • Emre Sahinalp, project manager II, SCAL Region Network Management
  • Eve Walker, senior consultant, SCAL Regional Behavioral Health Care
  • Gloria C Carreon, project manager, SCAL Regional Utilization Management
  • Heather L. Watson, practice specialist, SCPMG Complete Care Support Programs
  • Herodia Allen, executive director, SCAL Utilization and Resource Management
  • Ian Bolotaulo, manager, SCAL Utilization Management
  • Irene R. Tsai, assistant director, Provider Data Services
  • J M. Brookey, health plan physician advisor, regional assistant medical director, Emeritus, SCAL Medical Group Administration
  • Jeanne McGuckin, assistant director, SCAL Professional Contracts and Network Management
  • Jennifer M Day, pharmacy project manager II, SCAL Pharmacy Administration
  • Kristen L. Andrews, managing director, SCAL Clinical Specialties – Medical
  • Lakeisha.C.Tidwell, director
  • Lawrence D. Lurvey, regional assistant medical director, Quality, Risk, Regulatory and Women and Children’s Health, SCAL Medical Group Administration
  • Liana Vartanyan, managing senior consultant, SCAL Virtual Medical Center Program Office
  • Lynette A. Neal, senior manager, SCAL Marketing Research and Analysis
  • Marguerite A Koster, director, Evidence Based Medicine, Regional Medical Technology and Guidelines
  • Maria DiSalvo Senior, consultant, Flu – Primary Care
  • Meynardo A. Ascio, project manager II, Rx Admin-Rx Benefit Management
  • Michael E. Morris, assistant executive medical director, Care Experience, Southern California Permanente Medical Group
  • Michelle Priutt, assistant director, Complete Care
  • Michele M. Bencomo, assistant director, SCAL Regional Credentialling
  • Mimi Hugh, director, Strategic Implementation
  • Monique X. Ferguson, director, SCAL Regional Credentialling
  • Navraj S Mudahar, project manager III, SCAL Regional Clinical Consultant
  • Neville Jacks, senior manager, Health Plan Regulatory Services
  • Nicole Ives, group leader, SCPMG Performance Assessment
  • Nitin Dhamija, MD, physician lead , National Clinical Library
  • Rachel X. Sandoval, director, Diversity and Inclusion, Human Resources, Workforce Planning
  • Ralph S. Vogel, senior managing consultant, Regional Medical Technology and Guidelines
  • Rashida Tobor, regulatory consultant V, MSCC National Team
  • Rhonda Lynn Anderson, quality assurance specialist, NCA Ongoing Operating Exp
  • Rhonda Rutherford Regulatory, consultant IV, MSCC National Team
  • Rochelle A. McCauley, senior consultant, SCPMG Performance Assessment
  • Shanelle D Brown, senior consultant, NCAL Sales and Marketing
  • Simone E Cromer, compliance consultant, Network Development & Administration
  • Susan D Mattera, asst dir, Qual Prog Home Care, SCAL Continuing Care Quality
  • Suzanne S Harvey, quality program mgr, Home Care, SCAL Continuing Care Quality
  • Timothy S. Ho, assistant medical director, Quality & Complete Care Southern California Permanente Medical Group
  • Tina S Han, assoc medical group admin, SCAL Medical Group Administration
  • Tracy Imley, assistant medical director, Quality and Clinical Analysis, Southern California Permanente Medical Group
  • William C. Cory, health plan physician advisor, Southern California Permanente Medical Group
  • Yerado Abrahamian, team lead, Regional Medical Technology and Guidelines

Regional Quality and Regulatory Team:

  • Tara O Harder, executive director, Hospital Quality Oversight, SCAL Health Plan, Quality and Regulatory
  • Benjamin Muñiz, associate consultant, Regional Quality and Regulatory Services
  • Candice C Melendrez, associate consultant, Regional Quality and Regulatory Services
  • Celeste C Iida, staff specialist, Regional Quality and Regulatory Services
  • Farnaz Meybodi, director, Regional Quality and Regulatory Services
  • Tisha Glass, QRM principal consultant, National Quality and Governance – Program Office